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- Tasks: Support and implement Windows Servers, Office 365, and troubleshoot customer issues.
- Company: Join a close-knit technical team in a dynamic environment.
- Benefits: Gain exposure to diverse technologies and receive full training.
- Why this job: Kickstart your IT career while helping local businesses thrive.
- Qualifications: Strong problem-solving skills and a passion for technology.
- Other info: Driving licence required; flexible work at client sites.
The predicted salary is between 30000 - 42000 £ per year.
Our client is seeking a 1st line support analyst for their technical team, supporting environments built on the latest industry offerings. You will be joining a small, close-knit team of engineers who are continually striving to out-perform their previous achievements. This is an excellent opportunity to learn from others in your team.
As part of the support team, you will be required to help diagnose and resolve issues on customer environments while ensuring that customers receive a high level of service. This role is based at our client's Watford office, with a very small amount of time at client sites, so you must have a driving licence and transport. This percentage will vary depending on your experience and personal preference.
You will be passionate and obsessive about IT with customer service skills. This opportunity will expose you to many different technologies and take your career to the next level. Full help and training will be given where there are gaps in your skill set.
Role:- Support/implementation of Windows Servers and Office 365
- Support/implementation of MS Exchange / Active Directory environments
- Installation of cloud solutions, PCs and associated infrastructure
- Responding to 1st line tickets (ticket / email / phone / on-site)
- Problem Solving / troubleshooting customer / hardware problems
- Working and learning as part of our team of engineers
- Dealing with and meeting with all types of people and clients from various local businesses
- Working with businesses with 1 to 100 staff where you are the expert offering advice and getting exposure to a wide range of technology
- Excellent troubleshooting and problem-solving skills
- Excellent spoken and written communication skills
- Ability to learn on their own and self-study
- Networking fundamentals (TCP/IP, LAN/WAN, NAT, Firewalls)
- Experience with Microsoft Office Applications
1st Line Support Engineer. in Watford employer: Situations Vacant Ltd
Contact Detail:
Situations Vacant Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer. in Watford
✨Tip Number 1
Get your networking game on! Brush up on your TCP/IP, LAN/WAN, and firewall knowledge. This will not only help you in interviews but also show that you're serious about the tech side of things.
✨Tip Number 2
Practice your problem-solving skills with real-life scenarios. Think about how you'd tackle common issues in a 1st line support role. This will prepare you for those tricky interview questions!
✨Tip Number 3
Don’t underestimate the power of communication! Work on explaining technical concepts in simple terms. This is key when dealing with clients who might not be as tech-savvy.
✨Tip Number 4
Apply through our website! We’re all about making connections, and applying directly can give you an edge. Plus, it shows you’re keen to join our close-knit team!
We think you need these skills to ace 1st Line Support Engineer. in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support Engineer role. Highlight your troubleshooting skills and any relevant experience with Windows Servers, Office 365, or customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and customer service, and explain why you're excited about this opportunity. We love seeing candidates who are genuinely enthusiastic about joining us at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Situations Vacant Ltd
✨Know Your Tech Basics
Brush up on your networking fundamentals like TCP/IP, LAN/WAN, and NAT. Be ready to discuss how these concepts apply to real-world scenarios, as this will show your understanding of the technical aspects required for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Communicate Clearly
Since you'll be dealing with various clients, practice explaining technical concepts in simple terms. This will demonstrate your excellent communication skills and your ability to provide high-level customer service.
✨Be Ready to Learn
Express your eagerness to learn from the team and adapt to new technologies. Mention any self-study or training you've undertaken recently, as this shows your passion for IT and commitment to personal growth.
