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- Tasks: Provide first line support and help customers with IT queries.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Receive training, competitive salary, and opportunities for growth.
- Why this job: Kickstart your IT career while helping businesses thrive.
- Qualifications: No technical knowledge needed, just a passion for IT and great communication skills.
- Other info: Flexible shifts and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Working hours are 9 – 5.30, except when on the early shift, which runs from 8 – 4.30. The engineers share this on a rota basis. There may be times when out of hours work is required, but this will be agreed with the engineer prior to being booked in.
Required Skills:
- Excellent customer service skills.
- Clear written and verbal communication skills.
- A team player happy to help out at any level of the business.
- A keen interest in IT; no technical knowledge necessary as training will be provided. Familiarity with Mac is useful.
Role:
- Taking first line support queries from our base of 150 customers, businesses ranging from 1 - 60 people.
- Provisioning IT equipment and software – PCs, routers, Wi-Fi, printers, new users, Office 365.
- Going onsite to install and configure necessary equipment and software.
1st Line Support Engineer in Thame employer: Situations Vacant Ltd
Contact Detail:
Situations Vacant Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Thame
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value in a team player and how you can fit in.
✨Tip Number 2
Practice your communication skills! Since customer service is key for this role, try role-playing common support scenarios with a friend. This will help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show your enthusiasm for IT! Even if you don’t have technical knowledge yet, express your eagerness to learn. Mention any personal projects or interests related to technology to demonstrate your passion.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and ready to take that first step.
We think you need these skills to ace 1st Line Support Engineer in Thame
Some tips for your application 🫡
Show Your Customer Service Skills: Since we're all about customer service, make sure to highlight any experience you have in this area. We want to see how you can connect with our customers and provide them with top-notch support.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate clear communication, so let your personality shine through while keeping it professional.
Express Your Interest in IT: Even if you don't have a technical background, show us your enthusiasm for IT! Mention any relevant experiences or interests that demonstrate your eagerness to learn and grow in this field.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Situations Vacant Ltd
✨Show Your Customer Service Skills
Since this role is as much about customer service as it is about technical skills, make sure to highlight any previous experience where you've provided excellent service. Think of specific examples where you went above and beyond to help a customer.
✨Brush Up on Basic IT Knowledge
While you don’t need to be a tech whiz, having a basic understanding of IT concepts can really help. Familiarise yourself with common terms related to PCs, routers, and software like Office 365. This will show your enthusiasm for the role and make it easier for you to learn during training.
✨Practice Clear Communication
As clear communication is key in this role, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain how to set up a printer or troubleshoot a Wi-Fi issue. This will help you feel more confident during the actual interview.
✨Be a Team Player
This company values teamwork, so be prepared to discuss how you’ve worked collaboratively in the past. Share stories that demonstrate your willingness to help others and contribute to team success, whether it was in a previous job or a group project.
