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- Tasks: Deliver innovative CX solutions and customise applications for clients.
- Company: Leading firm in the CX Cloud industry with a focus on growth.
- Benefits: Generous salary, pension, bonus, and training opportunities.
- Why this job: Join a passionate team and make a real impact in customer experience.
- Qualifications: Experience in CRM/CX technologies; Oracle knowledge is a plus.
- Other info: Central London office with excellent career development prospects.
The predicted salary is between 45000 - 65000 £ per year.
As part of our continuing growth, we are looking for a Senior CX/CRM Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.
You will be working within an established team of CX Cloud consultants, specialising in Oracle Service Cloud and Oracle Engagement Cloud, as well as gaining exposure and experience to other elements of the market-leading Oracle CX Cloud offering, including Oracle Marketing Cloud, Oracle Platform-as-a-Service and Oracle Integration Cloud.
You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.
The role is customer-facing, working on the delivery of Oracle CX Cloud projects, so ideally the successful candidate will have strong experience of the delivery of Oracle CX Cloud in functional/technical roles. We will also consider candidates with good experience in other similar CRM or CX technologies and who show strong potential, as we can provide in-depth training into Oracle CX Cloud.
We offer a generous package of £45,000 – £65,000 (including pension and bonus) depending on experience and potential. Central London based offices.
Senior CX Cloud Consultant employer: Situations Vacant Ltd
Contact Detail:
Situations Vacant Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Cloud Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the CX Cloud space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with Oracle CX Cloud or similar technologies. Share specific examples of how you've delivered project success in the past.
✨Tip Number 3
Prepare for those interviews! Research common questions for Senior CX/CRM Consultant roles and practice your answers. Be ready to discuss how you can help customers optimise their business processes using modern software applications.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Your next big opportunity could be just a click away, so make sure to check it out!
We think you need these skills to ace Senior CX Cloud Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior CX Cloud Consultant role. Highlight your experience with Oracle CX Cloud or similar technologies, and don’t forget to showcase any project successes that align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering innovative solutions and how you can contribute to our team. Be sure to mention why you’re excited about working with us at StudySmarter.
Showcase Your Customer-Facing Skills: Since this role is customer-facing, make sure to highlight your experience in engaging with clients and understanding their needs. Share examples of how you've successfully delivered projects that improved customer satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Situations Vacant Ltd
✨Know Your Oracle Inside Out
Make sure you brush up on your knowledge of Oracle Service Cloud and Oracle Engagement Cloud. Familiarise yourself with their features and how they can enhance customer experiences. Being able to discuss specific functionalities and how they relate to customer needs will show your passion and expertise.
✨Showcase Your Project Success Stories
Prepare to share examples of past projects where you've successfully delivered CX solutions. Highlight your role, the challenges faced, and the outcomes achieved. This will demonstrate your ability to drive project success and your experience in customer-facing roles.
✨Understand the Customer's Perspective
Research common pain points businesses face in customer experience and how modern software applications can address these issues. Being able to articulate how you would approach understanding a customer's critical business processes will set you apart as a candidate who truly cares about delivering value.
✨Be Ready to Lead and Mentor
Since the role involves guiding Junior Consultants, think about your leadership style and how you can support others in their development. Prepare to discuss any mentoring experiences you've had and how you can contribute to building a strong team dynamic.
