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- Tasks: Provide IT support and manage hardware builds and configurations.
- Company: Thriving tech organisation in Brixworth, Northamptonshire.
- Benefits: Competitive salary of £28,000 pa and opportunities for growth.
- Why this job: Join a forward-thinking team and make a real impact in IT.
- Qualifications: Technical skills and a customer-focused mindset are essential.
- Other info: Dynamic environment with a focus on service improvement and collaboration.
The predicted salary is between 24000 - 32000 £ per year.
Based in Brixworth, Northamptonshire. Salary: £28,000 pa.
Due to the expansion of the IT Department, we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field.
Purpose of the role:
Provide IT operational support across the business for all IT services.
Responsibilities:
- Co-ordinate the build, configuration and deployment of client hardware, profiles and applications, in both a hands-on and administrative capacity.
- Maintain stock levels, asset management, licensing compliance and related documentation.
- Balance priorities quickly and effectively whilst managing customer expectations.
- Use a strong and broad ranging technical and customer focused background to deliver.
We need this person to (deliverables):
- Support and deliver technical solutions throughout all stages of the ITIL service lifecycle.
- Deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines.
- Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members.
- Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice.
- Develop successful relationships both within the team and with 3rd parties.
- Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer.
- Identify enhancements to IT services, processes and procedures, improving quality, reliability, availability, security and performance across the IT landscape.
- Champion change and drive service improvements.
IT Desktop Build Engineer. in Northampton employer: Situations Vacant Ltd
Contact Detail:
Situations Vacant Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Build Engineer. in Northampton
✨Tip Number 1
Network like a pro! Reach out to folks in the IT field, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past projects or challenges you've tackled that relate to the role.
✨Tip Number 3
Be ready for scenario questions! Prepare to discuss how you'd handle specific IT issues or customer service situations. This shows you can think on your feet and deliver under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Desktop Build Engineer. in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Desktop Build Engineer role. Highlight your relevant experience in IT support, hardware configuration, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific projects or experiences that relate to the job description.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention any relevant certifications or tools you’re familiar with that align with the responsibilities of the role. We love seeing candidates who are proactive about their skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Situations Vacant Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to IT desktop builds. Be ready to discuss your experience with hardware configuration, deployment processes, and any relevant software you've worked with. This will show that you're not just familiar with the basics but can also handle the hands-on aspects of the role.
✨Understand ITIL Principles
Since the role involves delivering solutions throughout the ITIL service lifecycle, it’s crucial to have a solid understanding of ITIL principles. Familiarise yourself with the stages of service management and be prepared to discuss how you've applied these in past roles or projects.
✨Showcase Your Customer Service Skills
This position requires balancing technical tasks with customer expectations. Think of examples where you've exceeded customer expectations or resolved issues effectively. Highlighting your ability to communicate clearly and build relationships will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage priorities under pressure. Prepare by thinking through potential challenges you might face in this role and how you would address them, especially regarding asset management and compliance.
