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For Companies At a Glance
- Tasks: Provide top-notch IT support and deliver technical solutions across the business.
- Company: Join a thriving tech organisation leading the way in innovation.
- Benefits: Competitive salary of £28,000 pa and opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact in IT services.
- Qualifications: MCSA certification or equivalent experience in desktop OS required.
- Other info: Flexible hours with out-of-hours support and exciting projects await you.
The predicted salary is between 24000 - 32000 £ per year.
Overview
2nd Line Service Desk Analyst. Exciting new position. Due to expansion of the IT Department we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field. Based in Brixworth, Northamptonshire. £28,000 pa
Responsibilities
- Provide IT operational support across the business for all IT services
- Balance priorities quickly and effectively whilst managing customer expectations
- Use a strong and broad ranging technical and customer focused background to deliver
- Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
- Deliver on operational and project based tasks, against demanding Service Level Agreements and challenging deadlines
- Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
- Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice
- Develop successful relationships both within the team and with 3rd parties
- Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
- Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
- Champion change and drive service improvements
The roles require the ability to deliver on both operational and project activities, against deadlines and SLAs. Thus flexibility is essential in this position. Applicants must be able to provide out of hours maintenance and support, including trackside and race team support on a rota basis.
Requirements
- At least one of the following (or relevant equivalent): Microsoft Certified Solutions Associate (MCSA) in a desktop OS
2nd Line Senior Service Desk Analyst in Northampton employer: Situations Vacant Ltd
Contact Detail:
Situations Vacant Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Senior Service Desk Analyst in Northampton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to IT support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your technical skills! Bring examples of past projects or challenges you've tackled in previous roles. This will help demonstrate your ability to deliver on operational tasks and exceed customer expectations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace 2nd Line Senior Service Desk Analyst in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 2nd Line Senior Service Desk Analyst. Highlight your technical skills and customer service experience, as these are key for us. Use specific examples that demonstrate how you've exceeded customer expectations in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this position and how your background aligns with our needs. Be sure to mention your familiarity with ITIL processes and any relevant certifications you hold.
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. We love candidates who can think on their feet and manage customer expectations effectively. Share examples of how you've tackled challenges in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Situations Vacant Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Since the role involves delivering technical solutions throughout all stages of the ITIL service lifecycle, being able to discuss how you've applied ITIL principles in past roles will really impress the interviewers.
✨Showcase Your Customer Service Skills
This position is all about balancing priorities and managing customer expectations. Prepare examples of how you've exceeded customer expectations in previous roles. Think about specific situations where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Flexibility and Problem-Solving
Flexibility is key for this role, especially with out-of-hours support. Be ready to discuss times when you've had to adapt quickly to changing circumstances or solve unexpected problems. Highlight your ability to manage multiple tasks while meeting deadlines.
✨Build Relationships and Collaborate
The job requires developing successful relationships within the team and with third parties. Prepare to talk about how you've worked collaboratively in the past, perhaps by sharing a project experience where teamwork was essential to success.
