At a Glance
- Tasks: Build and support desktop equipment for team members across multiple locations.
- Company: Join a dynamic team in Fareham with a focus on tech support.
- Benefits: Earn £160 per day on a 3-month contract with travel opportunities.
- Other info: Great opportunity for hands-on experience in a fast-paced environment.
- Why this job: Make a real impact by supporting users and enhancing their tech experience.
- Qualifications: Experience in troubleshooting technologies and strong customer service skills required.
The predicted salary is between 38400 - 38400 £ per year.
Based in Fareham. £160 per day. 3-month contract. Ownership and responsibility for the build, delivery and collection of equipment for team members. This includes but is not limited to new starter, leaver and desktop refresh projects. The post holder will support numerous users across multiple locations on several domains and provide additional support for Level 2 engineers as required. Travel to other sites to deploy the newly built computers, desktop refresh projects, and to recover equipment as directed by management. A strong emphasis on the daily utilisation of service management toolsets. All work is recorded in the service management tool and regularly updated to support the departmental KPIs and service levels.
Responsibilities
- Receive, process new desktop and mobile computers and prepare for build.
- Travel to regional sites to install and configure computers for new users and refresh kit.
- Implement and quality test newly built computers.
- Ensure all replacement computers are working correctly before user sign‑off including all engineering applications.
- End‑to‑end application install including third‑party software installation for all business units.
- Recover replaced devices in preparation for asset disposal.
- Remove hard drives and arrange local WEEE collection.
- Record keeping of all assets recovered and disposed of for audit purposes.
- Maintain asset lists (Spreadsheet, AD and ServiceNow Asset management).
- Provide an up‑to‑date list of computers due for refresh using asset lists.
- Maintain Active Directory housekeeping for new starters, refresh and leavers.
- Adhere to MIS standards, processes and procedures.
- Support L2 engineers across the region when required or as directed by management.
- Procure new equipment, obtain quotes, create purchase orders and place orders with suppliers.
- Escalate and follow through any build server issues to the 3rd line team or management.
- Maintain loan machines along with relevant record keeping.
- Keep the build process updated and improve it as required.
- Provide hands‑on support for local backup systems (change tapes, physical troubleshooting, restores, and monitoring) to cover level 2 support when needed.
- Create support documentation to improve departmental knowledge.
- Deliver excellent customer service skills with technical support in a Microsoft Windows environment including desktops, laptops, printers, desktop software, applications and tools.
Qualifications
- Experience of troubleshooting/supporting technologies such as NetBackup/MDT and SharePoint.
- Previous experience working in a large organization supporting a 10,000+ user base across various locations.
- Proven commitment to customer satisfaction.
- Strong organisational, troubleshooting, analytical and problem‑solving skills.
- Smart, presentable with strong oral and written communication skills.
- Outstanding MS Office skills (Word, Excel, Outlook, PowerPoint, Visio, and others).
- Experience of setting up and supporting smart devices such as MS Surface Pro and iPad/Mobiles.
- Driven, can‑do attitude with the ability to work on multiple priorities, flexible and solutions‑focused, delivering results.
- Experience working as part of a team or as an individual.
- Travel will be required across sites.
Desktop Build/ Support Engineer. in Fareham employer: Situations Vacant Ltd
As a Desktop Build/Support Engineer based in Fareham, you will join a dynamic team that values ownership and responsibility, providing you with the opportunity to make a tangible impact on our operations. Our work culture promotes collaboration and continuous improvement, ensuring that you have access to professional growth opportunities while delivering exceptional service to our users across multiple locations. With competitive daily rates and a supportive environment, we are committed to fostering your development and success in this role.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Build/ Support Engineer. in Fareham
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Situations Vacant Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Desktop Build/ Support Engineer. in Fareham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Situations Vacant Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Situations Vacant Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Situations Vacant Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Situations Vacant Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Situations Vacant Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Situations Vacant Ltd.
