At a Glance
- Tasks: Troubleshoot IT issues and support users in a dynamic office environment.
- Company: Join a leading company in the heart of London's West End.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Opportunity to learn and grow in a fast-paced tech environment.
- Why this job: Be the tech hero who keeps our systems running smoothly and efficiently.
- Qualifications: Experience with Microsoft products and a passion for IT support.
The predicted salary is between 28000 - 42000 £ per year.
Job Description: Risk analysis and DR planning and procedures with regards to the businesses you support. Perform basic troubleshooting and diagnosis for issues using technical resources and monitoring tools available. Take ownership to investigate and troubleshoot issues, including tracing root causes, fixes and preventing a reoccurrence. Produce new and maintenance of existing documentation. Proactive housekeeping procedures. Respond to outages and other service-related activities. Ability to run a major incident process including tasking colleagues and notification for the 3 sites you are responsible for. Maintain a high degree of industry exposure and education in an effort to keep abreast of current technology and applications. Monitor and report KPI’s to your direct reports. Other duties as assigned.
Key Responsibilities:
- Provisioning of new users with agreed IT and telecommunications equipment.
- Creation of both Active Directory and email accounts.
- Build robust processes for maintaining a secure environment by use of patch management tools.
- End user software/application support and troubleshooting, including client operating systems, Microsoft Office products, banking applications, Intranet and other 3rd party software.
- Network support and troubleshooting, including cabling, switches and WAN connectivity.
- Backup and restore strategy inclusive of annual testing.
- Desktop and laptop hardware refresh program.
- Ensure that the London offices maintain effective IT systems with minimum downtime and disruption.
- Introduce an IT Service Desk to the London offices.
- Provide knowledge and training to end users of internal IT systems.
- Participate, in conjunction with the wider division IT Management, the IT strategy for business improvements and continuity.
- Manage and maintain the usage and distribution of the mobile phone equipment and liaise with the network provider for connectivity issues.
- Manage the vendor providing VoIP telephone services.
- Manage the vendor providing printer and photocopier usage and maintenance.
- Support and participate in the business remaining GDPR compliant.
- Provision of secure shared folders.
Experience Required:
- Experience of Microsoft products.
- General IT support with an appreciation of end to end process and infrastructure involved in a company using enterprise IT.
- Exposure to an IT service desk or IT support team with demonstrable and successful outcomes.
- Experience of IT service management and support.
- Troubleshooting of back office infrastructure such as Active Directory and Email (Exchange, O365).
- Ability to plan and manage software upgrades and migrations from older platforms.
- Ability to assist in ensuring all IT related legislation and licensing laws are adhered to.
- Ability to assess and evaluate new products that may be useful or enhance the business systems.
- Ability to provide input to accounting function for budgeting and actuals reporting.
- Third party supplier management and monitoring of services delivered.
- Must demonstrate accountability, sound decision making, priority setting and analytical thoroughness.
- Problem Solving and Analysis.
- Customer focused, business priority driven.
- Maintains policies, procedures and standards.
Desktop Support Engineer, West End, London. £35,000 employer: Situations Vacant Ltd
Join a forward-thinking company that prides itself on delivering the best membership management software in the UK. With a strong focus on employee growth, you will have access to continuous training and development opportunities while working in a collaborative and supportive environment. Enjoy a competitive salary and the chance to make a meaningful impact in the non-profit and association sectors, all while being part of a dynamic team that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer, West End, London. £35,000
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Situations Vacant Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Situations Vacant Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Situations Vacant Ltd!
✨Direct Apply to Situations Vacant Ltd
Let's not forget to apply directly through the Situations Vacant Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer, West End, London. £35,000
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Situations Vacant Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Situations Vacant Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Situations Vacant Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
