At a Glance
- Tasks: Guide major clients through tech transformations and drive business growth.
- Company: Join a leading tech firm with a focus on customer success.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with significant autonomy and executive exposure.
- Why this job: Be a strategic advisor and make a real impact on client success.
- Qualifications: Fluent in Spanish and Italian, with strong consulting and technical skills.
The predicted salary is between 60000 - 80000 £ per year.
Sitetracker is seeking a highly strategic Technical Account Manager who fluently speaks both Spanish and Italian to deliver unparalleled guidance to our largest customers, driving pivotal outcomes across adoption, retention, and services growth. This is the first EMEA hire, the role blends strategic consulting, technical leadership, and customer transformation, offering significant autonomy and executive exposure as you shape success for our most strategic accounts and directly impact business growth.
What You'll Do
As a fluent Spanish and Italian speaking TAM, you'll operate as a critical strategic advisor, providing specialized guidance that empowers our largest and most complex customers to navigate intricate business and technology transformations. Historically evolving from a technical customer success function, this role is now intentionally focused on leveraging deep consulting expertise, technical leadership, change management acumen, and value realization capabilities. Your work will directly impact customer outcomes, enhance retention, uncover expansion opportunities, and drive long-term growth of our annualized services business by maximizing platform utilization and ensuring measurable business value realization.
The Skills You'll Have
- Strategic Consulting & Value Leadership: Influence customers toward optimal solutions, even when their initial direction may not lead to desired outcomes. Connect Sitetracker's product capabilities directly to customer business goals and operational improvements. Facilitate complex decision-making processes across diverse stakeholder groups. Drive measurable customer outcomes and influence executive and operational stakeholders to change direction based on demonstrated business value, reducing risk or expanding opportunity. Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance.
- Technical & Solution Leadership: Explain fundamental architecture concepts, integration patterns, data flows, and platform considerations with confidence. Challenge technical recommendations and effectively facilitate technical decision-making processes. Articulate the crucial business implications of various technical decisions. Independently facilitate advanced solution design discussions, including integrations, data architecture, and platform scalability. Successfully guide customers through technically complex decisions, adeptly balancing both business and technical requirements.
- Organizational Change & Adoption Leadership: Support organizational change initiatives during critical technology implementations. Identify potential adoption risks and develop robust mitigation strategies. Understand the profound relationship between user adoption, platform usage, and overall business outcomes. Demonstrate a structured and repeatable approach to organizational change management. Coach executive sponsors and business leaders on effective strategies to drive organizational change within their teams.
- Growth Mindset, Initiative & Continuous Improvement: Identify and implement significant improvements without direct instruction. Proactively address potential risks or opportunities before they escalate. Take full ownership of outcomes, consistently following through without requiring significant oversight. Consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond your assigned responsibilities. Create new approaches, frameworks, or best practices that are successfully adopted by customers, teams, or the organization.
Within 90 Days, You'll:
- Immerse yourself in our largest strategic accounts, beginning to serve as a trusted advisor and identifying key challenges and opportunities for value realization.
- Start to proactively guide initial customer discussions, connecting Sitetracker capabilities to specific business goals and potential operational improvements.
- Begin to assess existing customer adoption trends and identify initial risks or opportunities for improvement.
Within 180 Days, You'll:
- Drive measurable business outcomes and increased platform utilization across assigned strategic accounts, directly contributing to customer value realization.
- Influence key customer decisions and lead technical solution discussions, translating complex considerations into clear business implications.
- Develop and initiate tailored adoption strategies and change management plans for your strategic accounts, coaching customer stakeholders on best practices.
Within 365 Days, You'll:
- Significantly maximise customer retention and contribute to annualised services growth, actively identifying and closing expansion opportunities.
- Consistently serve as a preeminent strategic advisor, driving complex business and technology transformations with a structured approach and measurable impact.
- Champion continuous improvement by creating and implementing new approaches and best practices that elevate customer success and influence organizational strategy.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Technical Account Manager (Spanish & Italian Speaker) in London employer: Sitetracker
Sitetracker is an exceptional employer that fosters a dynamic and innovative work culture, particularly for those in the Enterprise AI Sales Leader role. With a strong focus on employee growth and development, team members are encouraged to take ownership of their territories while benefiting from a collaborative environment that values entrepreneurial spirit and consultative approaches. Located in the DACH region, employees enjoy unique opportunities to engage with leading clients in the telecom and energy sectors, driving meaningful change in digital infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (Spanish & Italian Speaker) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sitetracker. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sitetracker before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager (Spanish & Italian Speaker) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sitetracker:Your cover letter is your chance to shine! Tell us why you want to work at Sitetracker specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sitetracker!
How to prepare for a job interview at Sitetracker
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
