Information Technology Support Engineer

This role is fully Onsite.

Key Responsibilities:

1. Provide 1st-3rd-line technical support for all business systems and applications.
2. Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs.
3. Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
4. Install, update, and troubleshoot software, patches, and security updates across Windows environments.
5. Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS).
6. Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
7. Maintain and support Windows Server environments, including DHCP, DNS, print services, and DFS.
8. Assist with network troubleshooting, including VLANs, LAN/WAN, Wi-Fi, switches, routers, and VPN configurations.
9. Support audio-visual equipment and meeting room technology.
10. Maintain accurate IT asset tracking and management (mobiles, laptops, and PCs).
11. Ensure proper documentation of processes, configurations, and troubleshooting steps.
12. Participate in IT infrastructure projects and continuous improvement initiatives.

Requirements and Attributes:

1. 3-5 years’ experience in an IT support role, covering 1st-3rd line issues.
2. Strong understanding of Windows 10/11 deployment, maintenance, and troubleshooting.
3. Proficiency in Active Directory, Group Policy deployment, and Windows Server administration.
4. Experience supporting Microsoft 365 Hybrid Setups (Exchange Online, Teams, OneDrive, SharePoint).
5. Strong troubleshooting skills for network connectivity, TCP/IP, VLANs, and VPNs.
6. Basic knowledge of IT security best practices, endpoint protection, and compliance.
7. Familiarity with PowerShell scripting and automation tools (preferred).
8. Experience supporting audio-visual systems and meeting room technology.
9. Ability to prioritize tasks, manage incidents efficiently, and meet deadlines.
10. Strong interpersonal and communication skills – this is a client-facing role requiring professionalism and relationship-building.
11. Eagerness to learn new technologies and develop expertise in IT infrastructure.
12. Ability to work independently and collaboratively within a global IT team.

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