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For Companies At a Glance
- Tasks: Lead the creation of innovative digital experiences and optimize customer interactions.
- Company: Join a forward-thinking bank focused on enhancing customer experiences through digital innovation.
- Benefits: Enjoy a dynamic work environment that fosters creativity and collaboration.
- Why this job: Shape the future of banking with cutting-edge technology and make a real impact on customer satisfaction.
- Qualifications: Expertise in digital channels, strong leadership skills, and a data-driven mindset are essential.
- Other info: Opportunity to work with senior stakeholders and influence strategic decisions.
The predicted salary is between 43200 - 72000 £ per year.
Join us as a Digital Experience Lead! If you’re passionate about creating fantastic digital experiences and harnessing innovation to improve our customers’ banking experience, this could be the ideal role for you. You’ll play an important leadership role in collaborating between journey, design, delivery, and technical teams, shaping world-class digital experiences and delivering measurable uplifts in the end-to-end customer experience performance. Working in a dynamic environment, you’ll be given a great platform to channel your creativity and deliver a positive digital experience for our customers.
What you’ll do
Your role as a Digital Experience Lead will see you leading digital experience direction, shaping the future thinking and narrative for our channels. You’ll analyse and use marketing and analytics data to drive and share insight on emerging themes and trends globally, while championing and implementing initiatives that will continually optimise our customer experience proposition and contribute to our overall strategy. Day-to-day, you’ll be:
- Engaging in the strategic roadmap for the channel and product areas.
- Championing the experience strategy and narrative for digital channels.
- Influencing and negotiating with senior stakeholders and collaborating with teams using research and customer feedback to inform key decisions.
- Leading the creation and optimisation of new and innovative experiences, focusing specifically on new and emerging technologies.
- Redefining how we define, measure, and track experience performance.
The skills you’ll need
To succeed in this role, you’ll need expertise in digital channels and experience. Demonstrating creative and lateral thinking, you’ll have the ability to define or implement strategic direction for future customer experiences. You’ll also have experience of leading, motivating, and coaching teams to improve overall team and individual capability. We also expect:
- A strong understanding of design and innovation practices and a working knowledge of designing and implementing customer research.
- An analytical and data-driven mindset.
- The ability to shape and deliver innovative ideas through Agile ways of working.
- The ability to build and maintain strong and effective relationships with key stakeholders.
- A strong understanding of budget management, commercial and planning experience.
- Knowledge of the function’s operating model with a broad understanding of the digital business and customer touch points.
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Digital Experience Lead employer: SitePoint Pty.
Contact Detail:
SitePoint Pty. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Experience Lead
✨Tip Number 1
Familiarize yourself with the latest trends in digital experience and customer journey mapping. This will help you speak confidently about innovative ideas during interviews and demonstrate your passion for creating fantastic digital experiences.
✨Tip Number 2
Network with professionals in the digital experience field. Attend industry events or webinars to connect with potential colleagues and stakeholders, which can give you insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analytics to drive customer experience improvements in previous roles. Being able to share measurable outcomes will showcase your analytical mindset and effectiveness.
✨Tip Number 4
Demonstrate your leadership skills by sharing experiences where you've successfully motivated and coached teams. Highlighting your ability to influence and negotiate with senior stakeholders will be crucial in this role.
We think you need these skills to ace Digital Experience Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Digital Experience Lead position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experiences that showcase your expertise in digital channels, leadership, and innovation. Use specific examples that demonstrate your ability to improve customer experiences and work with cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating digital experiences. Discuss how your background and skills make you a perfect fit for the role, and mention any specific projects or achievements that relate to the job.
Showcase Analytical Skills: In your application, emphasize your analytical mindset. Provide examples of how you've used data to drive decisions and improve customer experiences in previous roles. This will demonstrate your ability to meet the expectations outlined in the job description.
How to prepare for a job interview at SitePoint Pty.
✨Showcase Your Passion for Digital Experiences
Make sure to express your enthusiasm for creating fantastic digital experiences. Share specific examples of how you've harnessed innovation in previous roles to improve customer experiences, as this aligns perfectly with the company's vision.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you've used marketing and analytics data to drive insights in your past work. Highlight any experience you have in identifying emerging themes and trends, as this will show your ability to contribute to the strategic roadmap.
✨Highlight Your Leadership Experience
Be ready to talk about your experience in leading and motivating teams. Provide examples of how you've coached team members to enhance their capabilities, as this is crucial for the role of Digital Experience Lead.
✨Prepare for Stakeholder Engagement
Think of instances where you've influenced or negotiated with senior stakeholders. Discuss how you used research and customer feedback to inform decisions, showcasing your ability to build strong relationships and collaborate effectively.
