Customer Support Specialist - German Speaking

Customer Support Specialist – German Speaking

Company: (Company Name)

Job Location: London, UK

Posted: 2d ago

Job Details

We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Job Functions:

1. Speaking to clients to quickly get to the root of their problem.
2. Providing timely and accurate customer feedback.
3. Helping customers via calls, emails, community posts, and live chat.
4. Using a positive personality and experience, not a script.
5. Assisting customers with their technical and software-related problems.
6. Configuring and installing software over the phone at restaurant locations.
7. Providing outstanding service.
8. Knowing limitations and when to ask for advice.
9. Owning the resolution to the problem; don’t leave the customer hanging.
10. Accurately and efficiently logging all contacts in our CRM (Salesforce).
11. Training restaurant staff, encouraging greater use of the system, and capturing and reporting customer feedback.

About You:

1. Fluent to a native level in German.
2. Fluent level of English.
3. Open to work on weekends if needed.
4. Interpersonal skills and a passion for providing excellent customer service.
5. Strong communication skills: active listening, writing/typing, informal communication.
6. Restaurant/Hospitality experience is an added bonus.
7. At least one year’s experience providing customer support, preferably in a software support environment.
8. Knowledge of current Microsoft Windows operating systems.
9. Knowledge of iOS and Apple Hardware.
10. Experience with support desk tools like Salesforce, Communities, and live chat is preferred.

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