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For Companies At a Glance
- Tasks: Support the Branch Manager in daily operations and customer service excellence.
- Company: Join SiteOne, the largest distributor of landscaping products in North America.
- Benefits: Enjoy competitive pay, medical plans, paid time off, and tuition reimbursement.
- Why this job: Be part of a team that values safety, teamwork, and personal growth.
- Qualifications: 1-3 years in retail or management; bilingual in English/Spanish preferred.
- Other info: Most branches are closed on Sundays, promoting work-life balance.
The predicted salary is between 21600 - 36000 £ per year.
Company Overview
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!
Position Overview
The Bilingual Assistant Branch Manager is responsible for supporting the Branch Manager in achieving excellence in all facets of branch operations including inventory management, team development, customer value, and overall financial performance and growth.
What you’ll do:
- Demonstrate exceptional customer service to all SiteOne customers
- Cultivate and manage strong relationships with customers
- Assist customers with their questions and needs, either in person, via the phone or through online ordering
- Respond to and resolve more complex questions and issues based on greater knowledge of products and customer base
- Pull and prepare inventory orders for customer pick up or delivery
- Proactively identify and capitalize on opportunities to grow sales with current and potential customers
- Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
- Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
- May assist in the onboarding and/or training of new associates
- Coach and assist less experienced staff in meeting expected customer service and satisfaction goals
Skills We Are Seeking
- 1 to 3 years of experience in retail nursery, irrigation and/or landscape industry preferred
- 1 to 3 years of managerial experience including leadership, issue management, motivation and team building preferred
- Understanding of sales and operations planning process
- Excellent communication, customer service and leadership skills
- Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
- Working knowledge of accounting fundamentals
- Knowledge of market preferences, competition, regulations and trends
- Higher education degree preferred
- High School or secondary diploma or equivalent required
Perks:
- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
- Most Branches never work Sundays!
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne - including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination - will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Assistant Store Manager I - Bilingual Preferred (English/Spanish) employer: SiteOne Landscape Supply
Contact Detail:
SiteOne Landscape Supply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager I - Bilingual Preferred (English/Spanish)
✨Tip Number 1
Familiarise yourself with the landscaping industry, especially in areas like irrigation and nursery management. Understanding the products and services offered by SiteOne will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your bilingual skills in English and Spanish. Being able to communicate with a diverse customer base is a significant asset for this role, so be prepared to discuss how you've used these skills in previous positions.
✨Tip Number 3
Showcase your leadership experience by preparing examples of how you've successfully managed teams or resolved conflicts in past roles. This will demonstrate your capability to support the Branch Manager effectively.
✨Tip Number 4
Research SiteOne's company culture and values. Be ready to discuss how your personal values align with their commitment to customer service and teamwork, as this will show that you're a good fit for their environment.
We think you need these skills to ace Assistant Store Manager I - Bilingual Preferred (English/Spanish)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, particularly in the nursery, irrigation, or landscape industry. Emphasise any managerial roles you've held and showcase your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to build strong relationships. Mention your bilingual skills in English and Spanish, as this is preferred for the role.
Showcase Relevant Skills: In your application, clearly outline your communication, customer service, and team-building skills. Provide examples of how you've successfully managed teams or resolved complex customer issues in the past.
Highlight Continuous Learning: Demonstrate your willingness to learn and adapt by mentioning any relevant training or certifications you have completed. This aligns with SiteOne's commitment to development and improvement.
How to prepare for a job interview at SiteOne Landscape Supply
✨Showcase Your Bilingual Skills
Since the role prefers bilingual candidates, be prepared to demonstrate your proficiency in both English and Spanish. Practice common customer service scenarios in both languages to show your ability to communicate effectively with a diverse clientele.
✨Highlight Relevant Experience
Discuss your previous experience in retail or the landscape industry, focusing on any managerial roles you've held. Be ready to share specific examples of how you’ve successfully led teams or improved customer satisfaction in past positions.
✨Demonstrate Customer Service Excellence
Prepare to discuss how you would handle various customer service situations. Use examples from your past where you went above and beyond to meet customer needs, as this aligns with SiteOne's commitment to outstanding customer experiences.
✨Emphasise Teamwork and Leadership
The role involves coaching and assisting less experienced staff, so be ready to talk about your leadership style. Share instances where you’ve motivated a team or contributed to a positive work environment, showcasing your ability to foster teamwork.
