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- Tasks: Provide top-notch IT support and assist with hardware and software for our team.
- Company: Join SiteMinder, a leading hotel commerce platform with a diverse and inclusive culture.
- Benefits: Enjoy hybrid working, mental health initiatives, and paid leave for birthdays and volunteering.
- Other info: Great opportunities for personal growth and involvement in social clubs.
- Why this job: Be the go-to tech guru and make a real difference in a fast-paced environment.
- Qualifications: Strong knowledge of MacOS and excellent customer service skills required.
The predicted salary is between 15 - 20 £ per hour.
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.
About the Desktop Support Analyst (MacOS)
This is a part time role. We are looking for a service minded individual to act as the first point of contact internally for SiteMinder across a variety of technologies to provide exceptional service to our geographically dispersed staff. You will be responsible for setting up new starters, responding to all internal IT support issues, asset management and liaising with IT vendors. The role will involve high levels of problem analysis and using initiative to resolve issues quickly and accurately. We’re looking for a true self-starter who can juggle multiple priorities at the same time!
What you will do...
- Assisting our employees with the installation, configuration and usability of hardware, software and equipment.
- Being the first point of contact for internal IT support in Ireland and Europe, ensuring you respond quickly and effectively to keep our operations running smoothly.
- Maintaining the helpdesk system that prioritizes the most important issues and ensuring that all issues are responded to, dealt with, recorded and communicated in an effective way.
- Managing the logistics for SiteMinder assets being sent and retrieved from remote staff.
- Assisting the security team to identify and action security incidents.
- Prioritizing issues and demonstrating a strong solutions focused mindset in a fast paced environment.
- Procuring new hardware and software, maintaining the asset register, and renewing licenses as required.
- Enforcing SiteMinder’s standard operating environment policy.
- Working with vendor support contacts to resolve technical problems with desktop computing, peripheral equipment, and software.
- Conducting troubleshooting, testing and reporting as required.
- Being an internal SiteMinder ambassador, helping our employees feel engaged and valued by providing seamless service to our staff resulting in a smooth introduction to our growing community.
- Supporting the Global ICT Director as required, enabling the expansion and growth of SiteMinder’s technical capabilities.
What you have...
- Strong knowledge of Apple, MacOS and a background of supporting Apple hardware and software.
- Familiarity with Google Workspace and other cloud based applications such as Slack, Kandji, Okta and Dialpad.
- Understanding of IT networks.
- Ability to work independently and without supervision.
- Holds a high level of integrity and professionalism understanding the importance of confidentiality.
- Great capacity for customer interaction, escalation and conflict resolution.
- Willingness to work above and beyond to get resolutions to issues and stay back when needed.
- Approach everything that is thrown at you with gusto, energy, and dedication.
- Helpful, encouraging and respectful to team members and anyone who you interact with.
- Awesome communicator, who loves regular open, transparent communication with unquestionable work ethic.
- Thrives in a fast-paced, agile and dynamic environment.
- Able to analyze problems, determine cause and reach a resolution.
Our Perks & Benefits…
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
Desktop Support Analyst (Part-Time) London • PartTime • ICT employer: SiteMinder
Contact Detail:
SiteMinder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst (Part-Time) London • PartTime • ICT
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SiteMinder on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to desktop support. Think about how you’d handle specific tech issues and be ready to share examples of your problem-solving skills.
✨Tip Number 3
Show your passion for technology and customer service during the interview. Share stories that highlight your experience with Apple products and how you've helped others in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the SiteMinder team.
We think you need these skills to ace Desktop Support Analyst (Part-Time) London • PartTime • ICT
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique voice shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV.
Tailor Your Application: Make sure to customise your application for the Desktop Support Analyst role. Highlight your experience with Apple products and any relevant IT support skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This helps us see how you can fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team at SiteMinder!
How to prepare for a job interview at SiteMinder
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Apple, MacOS, and the specific software mentioned in the job description. Being able to discuss your experience with Google Workspace, Slack, and other tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about times when you had to analyse a problem, determine its cause, and reach a resolution quickly. This will demonstrate your ability to thrive in a fast-paced environment.
✨Emphasise Your Customer Service Mindset
Since this role involves being the first point of contact for internal IT support, highlight your experience in customer interaction and conflict resolution. Share stories that showcase your dedication to providing exceptional service and making employees feel valued.
✨Be Ready to Juggle Priorities
The job requires managing multiple tasks simultaneously, so be prepared to discuss how you handle competing priorities. Share strategies you use to stay organised and ensure that important issues are addressed promptly.