Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success by onboarding and supporting SaaS clients in the construction industry.
- Company: Join Sitemate, a fast-growing tech company revolutionising the construction sector.
- Benefits: Competitive salary, equity options, flexible work, and generous leave policies.
- Why this job: Make a real impact while working with innovative technology and diverse teams.
- Qualifications: Experience in customer-facing roles and strong problem-solving skills required.
- Other info: Dynamic, high-performance environment with excellent growth opportunities.
The predicted salary is between 69300 - 69300 ÂŁ per year.
We are looking for a Mid-Market Customer Success Manager to join our London team, helping drive customer onboarding, retention, and growth across a portfolio of SaaS customers in the construction industry. This role is focused on owning customer outcomes end-to-end, ensuring customers realise value quickly and expand their usage over time. You’ll work closely with customers to configure workflows, solve problems, and embed our platform into their operations.
About Sitemate: Sitemate builds best-in‑class software for the built world – empowering construction, infrastructure, and industrial companies to work smarter and faster. Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day. We’ve achieved strong product‑market fit – generating thousands of new monthly leads through word‑of‑mouth and organic marketing alone. Backed by Blackbird, Australia and New Zealand’s #1 venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting‑edge product design to build tools that modernise one of the world’s largest and most essential industries.
Life at Sitemate: At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation – not as buzzwords, but as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries – 55% identify as coming from under‑represented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51.
How We Work:
- Transparency: Monthly All‑Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance. Every session also includes a “Life Story” from one team member – building genuine connection and understanding across our global team.
- High Velocity: We use best‑in‑class, integrated systems to eliminate manual work and give you the information you need to make fast, high‑quality decisions.
- Hustle: You’ll be rewarded for performance. Seven of our last ten pay increases were proactive – driven by results, not requests.
- Autonomy: We focus on outcomes, not hours. You’ll have flexibility to manage your day, with no time monitoring or unnecessary meetings.
- Collaboration: You’ll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success – sharing ideas and learning together every day.
What We Offer:
- Competitive, performance‑based remuneration
- Equity options – own a piece of what you’re helping to build
- 20 days paid annual leave, plus sick, carer’s, and compassionate leave
- Parental leave – 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
- Learning & Development – professional growth budget and transparent career plans
- Laptop and home office setup budget
- Flexible work – remote and hybrid options, plus the ability to work from anywhere for several weeks each year
- Community & Connection – weekly catered lunches, global offsites, and “Life Story” sessions
Equal Opportunity: We’re proud to be an equal‑opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.
Day‑to‑Day:
- Own a portfolio of customers as their primary point of contact
- Onboard new customers and drive successful implementation
- Prescribe recommendations for configuring the platform across various construction use cases
- Monitor account health, identify churn risks, and proactively intervene
- Drive product adoption, retention, and expansion opportunities
- Collaborate cross‑functionally with Sales, Product, and Support
Challenges:
- Managing a diverse portfolio of customers at different lifecycle stages
- Prioritising effectively in a fast‑paced, high‑expectation environment
- Navigating a steep learning curve in the early months
- Adapting to structured processes and adopting new ways of working
Who This Role is For:
- Someone who demonstrates strong ownership and consistently delivers high‑quality outcomes
- A self‑driven, growth‑oriented operator who proactively solves problems
- A team player who contributes to culture, coaches others, and improves processes
- Someone comfortable working in a fast‑paced SaaS environment with high standards
Who This Role is Not For:
- Candidates without prior experience in customer‑facing commercial roles (Customer Success, Account Management, or similar)
- Individuals who require close direction or prefer highly structured, low‑change environments
- Those not comfortable with pace, accountability, and continuous improvement
Skills & Experience:
- Must Have:
- Customer‑facing commercial experience (Customer Success, Account Management, or similar)
- Strong analytical and problem‑solving skills
- High ownership and execution capability
- Excellent communication and stakeholder management
- Ability to manage multiple priorities effectively
- Experience in SaaS or construction technology
- Coaching or mentoring experience
- Adaptability and flexibility in fast‑paced environments
First 6 Months – Success Criteria: By month 6, the person will have:
- Successfully onboarded and managed a portfolio of customers
- Built strong relationships with key stakeholders across accounts
- Demonstrated the ability to identify and mitigate churn risks
- Driven measurable improvements in customer adoption and engagement
- Become confident in prescribing solutions and workflows within the platform
- Contributed to team processes and shared learnings
Mid-Market Customer Success Manager employer: Sitemate
Contact Detail:
Sitemate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Market Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Sitemate on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Sitemate's products inside out. Dive into Dashpivot and think about how you can help customers maximise their use of it. Show us you’re ready to hit the ground running!
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've helped customers overcome challenges. We love candidates who can demonstrate ownership and a proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Mid-Market Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed in the construction industry. Share specific examples of how you've made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone with customer-facing commercial experience, so don’t be shy about showcasing your achievements in that area!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sitemate!
How to prepare for a job interview at Sitemate
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success, especially in a SaaS context. Understand how onboarding, retention, and growth strategies work, and be ready to discuss how you've applied these in your previous roles.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled challenges in past customer-facing roles. Highlight your analytical skills and how you've used them to improve customer outcomes, as this is crucial for the Mid-Market Customer Success Manager position.
✨Familiarise Yourself with Sitemate's Product
Take some time to explore Sitemate's flagship product, Dashpivot. Understanding its features and benefits will help you articulate how you can drive product adoption and solve customer problems effectively during the interview.
✨Emphasise Your Collaborative Spirit
Since the role involves working closely with various teams, be prepared to discuss your experience in cross-functional collaboration. Share examples of how you've worked with sales, product, or support teams to achieve common goals.