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- Tasks: Provide top-notch customer support for luxury brands in German and English.
- Company: Join Foundever®, a global leader in customer experience.
- Benefits: Enjoy a competitive salary, discounts on luxury products, and flexible remote work.
- Why this job: Make a real impact by enhancing customer experiences with renowned brands.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Dynamic team culture with opportunities for career growth and development.
The predicted salary is between 23809 - 23809 £ per year.
Key Details
- Salary: £23,809.50 per annum pro-rated, paid monthly
- Benefits: Regular incentives, plus 30% discount for all Coach and Kate Spade products!
- Opening Hours: Shifts between Monday to Friday, 08:30 to 20:00, Saturday 08:00 to 17:00
- Contract Type: Temporary 3 month fixed-term contract, full-time (37.5 hours per week)
- Training: 2 weeks, fully paid
- Location: Work from Home, UK-based only
- Start Date: 01 December 2025
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Service Representative with Foundever®, you’ll provide exceptional pre- and post-sale customer support for one of our luxury clothing and accessories clients in the German and English language! You’ll support our customers via phone, email, live chat, WhatsApp, and social media. Everyday will bring new opportunities to help customers with enquiries about their online and in-store purchases, from tracking orders and managing returns, to resolving warranty or product quality issues. With our comprehensive training behind you, you’ll handle each interaction with professionalism, empathy and efficiency, always aiming for first-contact resolution and an outstanding customer experience.
Who will I be helping?
You will support customers of our luxury clothing and accessories client – whether they’re shopping for a statement handbag or seeking help with a recent order, your role is critical to ensuring their experience reflects the same quality and care that define their brand.
What skills and experience will I need to succeed?
- Experience: Previous customer service experience, ideally within a multi-channel contact centre
- Customer-Obsessed: Understanding, empathetic and passionate about delivering an exceptional customer experience every time
- Adaptable: Able to support customers through a variety of channels – phone, email, chat, WhatsApp, and social media
- Communication Skills: Impeccable oral and written communication skills, with the ability to actively listen to customers
Who are Foundever®?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from you! Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.
How to apply:
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch… If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your problem-solving abilities and how you may approach some real-world customer scenarios.
- Interview: Attend a competency-based interview with our Hiring Team via video call.
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the ‘Apply now’ button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
Temporary German Speaking Customer Service Representative employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary German Speaking Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foundever® and their luxury clients. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your customer obsession! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly understand the importance of delivering an exceptional experience.
✨Tip Number 4
Don't forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the company culture. This shows you're engaged and eager to learn more about working with us at Foundever®.
We think you need these skills to ace Temporary German Speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your impeccable communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Be Customer-Obsessed: We love candidates who are passionate about delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond for customers. This will help us see your customer-obsessed mindset!
Apply Through Our Website: Remember, the best way to apply is through our website by clicking the ‘Apply now’ button. This ensures your application gets to the right place and helps us keep track of all applicants efficiently!
How to prepare for a job interview at Sitel
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand the key principles of providing exceptional support, especially in a multi-channel environment. Be ready to share examples from your past experiences that highlight your ability to handle customer queries with empathy and efficiency.
✨Show Off Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages so you can showcase your communication abilities effectively.
✨Familiarise Yourself with the Brand
Research the luxury clothing and accessories client you'll be supporting. Understand their products, values, and customer expectations. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Competency Questions
Expect competency-based questions that assess your problem-solving skills and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you've successfully resolved customer issues in the past.
