Join our Foundever® family as a Customer Service Representative, where you'll be the first point of contact for customers, handling inbound calls in a fast-paced contact centre environment. You'll provide support, guidance, and solutions, ensuring that every customer receives a positive and efficient experience.,
- Deliver outstanding customer service by handling a variety of inbound queries.
- Listen actively to customers and identify their needs.
- Provide clear and effective solutions, ensuring first-time resolution where possible.
- Work as part of a supportive team, collaborating to achieve success.
- Use computer systems efficiently to log customer interactions and update information accurately.
- Manage multiple conversations confidently while maintaining professionalism and empathy.
- Have strong communication skills (both verbal and written).
- Are great listeners who can understand customer needs.
- Enjoy solving problems and thinking on their feet.
- Can stay calm and patient, even in challenging situations.
- Are adaptable and open to feedback.
- Have a positive attitude and thrive in a team environment.
- Comfortable using computer systems to navigate and process information quickly.
- Ambitious? Great! We love seeing our team grow into leaders.
- Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands.
- Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
- If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!
Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.
Temporary Customer Service Representative employer: Sitel
At Foundever, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With the flexibility of home-based work in the UK, competitive salaries, and access to innovative benefits like Wagestream for on-demand pay, we empower our team members to thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions make a real impact and your career can flourish.
