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For Companies At a Glance
- Tasks: Lead HR initiatives, manage recruitment, and enhance employee engagement in a dynamic environment.
- Company: Join Foundeverâ„¢, a global leader in customer experience with 170,000 associates worldwide.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Why this job: Make a real impact by shaping HR strategies and building a new team from the ground up.
- Qualifications: 8-10 years of HR experience, strong communication skills, and a degree in HR or business.
- Other info: Fixed-term contract based in Newcastle with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Role Purpose
The HR Manager will be responsible for the development and management of value-added human resources policies and programs, provide expert consultation and deliver services and solutions in an efficient and customer-focused manner. Responsible for ensuring that key strategic goals are met across the site with a key focus on setting up the recruitment process for advisers, Team Managers and Operational Managers, alongside our recruitment partners, ensuring we are making the best use of grants and overcoming the challenges that come with setting up a new site with a new team in a stand-alone position with support from the UK.
The HR Manager will also be responsible for managing absence, attrition and ER case management at a strategic level, as well as delivering employee engagement initiatives, influencing change, delivering global programs at site level and working closely with other functions and the regional HR teams. As the HR Manager you will ensure that all HR operations are carried out smoothly and effectively. You will be responsible for developing HR strategies and providing sound advice to senior management on all related subjects. This role is based in Newcastle and is Fixed Term contract for 1 year.
Primary Responsibilities
- Oversees site recruiting efforts and ensures induction and other retention and attendance related processes are being fully utilized to meet business needs.
- Oversees the associate relations activities and works with site leaders to coach site management in all areas of associate relations.
- Approves involuntary separations to ensure consistency and compliance to policy and legal requirements.
- Partners with global and regional HR teams in solutioning for optimum labour strategies.
- Implements and administers global and local HR tools and programs for consistency and efficiencies.
- Partners with Site Directors and senior leaders to support operational goals.
- Ensures compliance with company processes and programs, governing laws and regulations, and applicable unions, works councils and CBA requirements to maintain progressive and positive relationships; complies with all regulatory agencies as needed.
- Ensure appropriate documentation and records retention.
- Provides overall leadership, demonstrates company values, maintains utmost confidentiality, drives for continual improvement and accountability, supports a high-performance culture, and maintains current HR and industry knowledge.
- Manage set up, recruitment and grants available including employee lifecycle set up.
- Prioritising getting the right people to lead a new team.
- Legal entity set up and legal responsibilities, challenges and risks.
- Ability to set the standards in an agile way to make things work.
- Manage absence and attrition at a strategic site level.
- Work with other function leads to drive stakeholder satisfaction.
- Provide commercial and strategic advice as appropriate.
- Work with stakeholders to build and deliver site level strategy.
- Implement Global programs at site level.
Experience Requirements
- 8 – 10 years of progressively responsible experience as a Human Resources Manager or Specialist with extensive experience demonstrating successful employee relations, learning and development, and problem and conflict resolution.
- Experience in managing exempt and non-exempt HR professionals preferably in multi-site and multi-state situations.
- Experience in demonstrating extensive knowledge and applications of current employment laws.
- Strong understanding of general labour policies and practices including discrimination, harassment, union avoidance or positive management of relationships with unions and works councils where appropriate.
- Prior experience in delivering labour related training and development programs and assessing results.
- Successful experience in behavioral interviewing and talent acquisition, assessment and development.
- Experience in leading positive change. Call centre industry experience preferred.
- 4-year college degree in human resources or business or equivalent experience and education.
Certifications and Licenses
- Professional Human Resources certification and continuing HR/Legal education (when applicable).
Skills Requirements
- Focus on Customer Service.
- Excellent communication skills – facilitation and presentation.
- Responsive, flexible and adaptable – sense of urgency.
- Organisation and time management.
- Problem solving and decision making.
- Ability to think operationally and strategically to achieve business goals.
- Strong knowledge of technology industry, call centre operations, workforce management and Foundever processes/procedures.
- Ability to work under pressure and to tight deadlines.
HR Manager in Newcastle upon Tyne employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Foundever™ and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your behavioural interview skills! Think of examples from your past experiences that showcase your problem-solving abilities and how you've handled employee relations. This is key for an HR Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Foundever™ team.
We think you need these skills to ace HR Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Manager role. Highlight your relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've positively impacted previous teams or organisations. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Sitel
✨Know Your HR Stuff
Make sure you brush up on your knowledge of current employment laws and HR best practices. Be ready to discuss how you've successfully managed employee relations and developed HR strategies in the past. This will show that you're not just familiar with the theory, but you can apply it effectively.
✨Showcase Your Experience
Prepare specific examples from your 8-10 years of experience that highlight your skills in recruitment, absence management, and employee engagement initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Understand Foundever™
Do your homework on Foundeverâ„¢ and its role in the customer experience industry. Familiarise yourself with their values and how they operate. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their HR strategies, challenges they face in setting up new teams, or how they measure employee engagement. This shows that you're proactive and genuinely interested in contributing to their success.
