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For Companies At a Glance
- Tasks: Support the UK team with HR best practices and employee relations.
- Company: Join Foundeverâ„¢, a global leader in customer experience.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact on employee satisfaction and business success.
- Qualifications: HR experience or relevant degree; strong communication and problem-solving skills.
- Other info: Fixed-term contract with excellent career growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
About the Role
As a Foundever HR Business Partner you will support the UK Team in providing a high-quality and proactive support service to the business. You will meet both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations, employee development and reward, and adding value in support of the company’s business objectives. This role is based in Newcastle and is a Fixed Term contract for 1 year.
Primary Responsibilities
- Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
- Act as the first point of contact for line managers on all HR related issues, in particular: Absence Management, Performance Management, Capability, Discipline and Grievance, Non-agent Recruitment and Selection, Employment Law, Employee Relations, Human Resource Policies and Procedures.
- Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues.
- Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.
- Work across multi-disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.
- Work closely with the site teams, in the development of a performance-driven culture, which encourages individual ownership of results and associate development.
- Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
- Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two-way feedback is undertaken with associates.
- Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.
- Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.
- Support and deliver HR related projects.
- Support EverConnect initiatives at a local and regional level.
- Take personal responsibility to understand and comply with all company and client security requirements and policies.
Experience Requirements
- Prior experience in HR or relevant degree.
- Experience in supporting changes of business process.
Skills Requirements
- Excellent knowledge of current employment legislation.
- Excellent communication, interpersonal, facilitation and influencing skills.
- Ability to work with employees at all levels.
- Ability to support change initiatives, with a good understanding of the principles of change management.
- Strong skills in problem-solving, conflict resolution, motivation and negotiation.
- Assertive with a can-do attitude.
- Attention to detail and ability to work within a fast-paced, highly energetic environment.
- Able to make positive contributions towards business improvement and teamwork.
- Highly computer literate.
HR Business Partner in Newcastle upon Tyne employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Business Partner in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Foundever or in the HR field on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Foundever’s values and recent projects. We want to see how you align with our mission and how you can contribute to our team. Show us you’re passionate about the role!
✨Tip Number 3
Practice common HR scenarios and how you’d handle them. Think about your approach to absence management or employee relations. We love seeing candidates who can think on their feet and offer practical solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Foundever family.
We think you need these skills to ace HR Business Partner in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Business Partner role. Highlight your relevant experience and skills that match the job description. We want to see how you can add value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background aligns with our needs. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've positively impacted previous teams or projects. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Sitel
✨Know Your HR Stuff
Make sure you brush up on current employment legislation and HR best practices. Being able to discuss these topics confidently will show that you're not just familiar with the basics, but that you can also provide valuable insights to the team.
✨Showcase Your Communication Skills
As an HR Business Partner, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully navigated difficult conversations or resolved conflicts in the past. This will demonstrate your interpersonal skills and ability to influence others.
✨Understand the Company Culture
Research Foundeverâ„¢ and its values. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a performance-driven culture. This shows that you're not just looking for a job, but that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked about specific HR scenarios, such as handling absence management or performance issues. Think through your approach to these situations beforehand, and be ready to explain your reasoning and the outcomes you achieved in similar past experiences.
