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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and inspire them to excel.
- Company: Join Foundever, where we prioritise people and positive moments.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Make a real impact by coaching and motivating your team to success.
- Qualifications: Management experience and strong communication skills are essential.
- Other info: Fast-paced contact centre with a focus on teamwork and customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Team Manager to join our team. As a Team Manager, our people are your customers. You play a pivotal part in putting your team first and inspiring them to be great. We advocate for a People First approach throughout our business with Customer Service as our area of expertise. In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Clients. It is essential you have passion for management and customer service in order to create an environment for success through regular coaching, engaging and motivating your team. It is also important that you are a confident and experienced leader, with great problem solving skills that can effectively deliver in a fast paced and changeable environment. You will be a self-assured competent manager with experience in delivering effective HR solutions, from return to works to disciplinary procedures. By leading the way you will develop your team’s skills and confidence in order for them to build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.
Primary Job Responsibilities
- You’ll be a representative for a global Utilities company.
- Previous Management Experience is preferred.
- Evidence of effective interpersonal, coaching and leadership/supervisory skills.
- Previous experience working in a call centre environment is essential.
- Excellent telephone, computer/keyboard, verbal and written communication skills.
- Good numeric and verbal reasoning skills.
- Effective problem-solving skills.
- Performance Management skills.
- Client/customer management skills.
- Previous experience in a role dealing with Energy is preferred.
Customer Service Team Lead - People-First Coach in Newcastle upon Tyne employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead - People-First Coach in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Team Lead role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your management experience and problem-solving skills. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Don’t forget to research the company culture! Foundever values a People First approach, so be ready to discuss how you can contribute to that environment. Show them you’re not just a fit for the role, but for their team too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team. Let’s get you that Customer Service Team Lead position!
We think you need these skills to ace Customer Service Team Lead - People-First Coach in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for customer service and team management shine through. We want to see how you put people first in your previous roles and how that can translate into our environment.
Highlight Relevant Experience: Make sure to detail your management experience, especially in a call centre setting. We’re looking for evidence of your coaching and leadership skills, so don’t hold back on sharing specific examples that showcase your abilities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will not only make it easier for us to read but also reflect your communication skills, which are crucial for this role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in our fast-paced environment!
How to prepare for a job interview at Sitel
✨Know Your People-First Approach
Make sure you understand the concept of a 'People First' approach. Be ready to discuss how you can inspire and motivate your team, as well as share examples from your past experiences where you've put your team’s needs first.
✨Showcase Your Coaching Skills
Prepare to talk about your coaching style and how you’ve successfully developed team members in previous roles. Think of specific instances where your coaching led to improved performance or morale within your team.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios that may arise in a fast-paced environment. Practice articulating your thought process and the steps you would take to resolve customer issues effectively.
✨Highlight Your Call Centre Experience
Since experience in a call centre is essential, come prepared with stories that showcase your ability to manage customer interactions, handle complaints, and maintain a positive atmosphere even under pressure.