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- Tasks: Engage with customers over the phone, upselling services and providing excellent customer support.
- Company: Join Foundever®, a vibrant team in Manchester with a focus on inclusivity.
- Benefits: Earn a competitive salary plus uncapped commission, with amazing perks and discounts.
- Why this job: Kickstart your sales career in a dynamic environment with great training and growth opportunities.
- Qualifications: No prior experience needed; just bring your passion for sales and great communication skills.
- Other info: Enjoy hybrid working options after probation and a supportive, diverse workplace.
The predicted salary is between 19700 - 20800 ÂŁ per year.
Salary: £24,784.50 per annum, plus uncapped commission (£400 per month OTC)! Location: Didsbury, Manchester, M20 2RY (hybrid working option available post-probation – 6 months)
Working Hours: Monday to Friday, 08:00 to 21:00, & Saturday, 09:00 to 18:00
Contract Duration: Permanent, full-time (37.5 hours per week)
Training: 3 weeks plus 2 weeks gradbay (fully paid)
Foundever® is seeking Inbound Telesales Advisors to join our vibrant team in Manchester, working on behalf of one of our largest telecommunications clients! If you’re on the search for your next sales opportunity, we want to hear from YOU!
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As an Inbound Telesales Advisor with Foundever®, you will take incoming calls from potential customers and upsell them the TV, phone, broadband and mobile services they want and need. You will listen carefully to each potential customer’s needs and use your knowledge of our products and services to find the right solutions every time. You will have the passion to sell our client's products to new and existing customers over the telephone, whilst delivering great customer service and being an advocate for our client's brand and its products. You don’t need technical knowledge as our in-depth training programme will get you up to speed. To succeed in this role, you’ll need to have a buzz for hitting targets and provide a good experience even under difficult circumstances.
What we’re looking for:
- It’s really important you are able to commute to our lovely office, so please check the below address before applying: Adamson House, Towers Business Park, Wilmslow Road, Didsbury, M20 2YY
- You’ll have the confidence to contact customers directly, including cold calling customers and handle incoming calls.
- Be highly motivated, resilient and thrive on outperforming targets.
- You’ll be comfortable working in a target driven environment.
- You’ll have the desire to deliver great customer service and the passion to smash your targets and objectives.
- We want people who are responsible, reliable, punctual and fun.
- You’ll have the ability to use a PC and have good keyboard skills.
- Great communication and listening skills along with the ability to demonstrate Foundever's purpose and values.
It would be great if you also have:
- Knowledge of working within a call centre environment.
- Experience in data entry.
What we’re offering:
- On target commission (OTC) of ÂŁ400 per month plus uncapped commissions for overachievement on top of your base salary of ÂŁ24,784.50 per annum.
- Amazing additional incentives.
- Unbeatable deals on mobile, broadband, TV and home phone services.
- Great deals for your friends and family.
- Corporate discounts available.
- Pension Scheme.
- Weekly pay and monthly commission.
- A permanent contract, 37.5 hours per week on a rotational shift pattern.
- Flexible shifts, you will be working between 8:00-21:00 Monday to Friday and between 09:00-18:00 on Saturdays.
- A hybrid role, working at home and onsite (after the successful completion of probation, minimum 6 months).
- Full computer kit provided (desktop set up).
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Manchester@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as permitted by UK legislation and then destroyed.
Inbound Telesales Advisor in Manchester employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Telesales Advisor in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foundever® and their telecommunications clients. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your pitch! Since you'll be selling over the phone, it’s crucial to have a confident and engaging way to present yourself. Try rehearsing with friends or family to get comfortable with your delivery.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled difficult situations in the past. This will demonstrate your resilience and ability to provide great service under pressure.
✨Tip Number 4
Apply through our website! We want to make sure your application gets seen, so use the 'Apply now' button. It’s the best way to ensure you’re in the running for this exciting opportunity!
We think you need these skills to ace Inbound Telesales Advisor in Manchester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous sales experience or customer service roles that align with what we’re looking for in an Inbound Telesales Advisor.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, focusing on the key points that demonstrate why you’d be a great fit for the role. Avoid fluff and get straight to the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures it gets to the right place and helps us keep track of all applications. We can’t wait to hear from you!
How to prepare for a job interview at Sitel
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the telecommunications products and services that Foundever® offers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Sales Pitch
Since this role is all about upselling, practice a short sales pitch for one of the products. Think about how you would approach a potential customer and what key benefits you would highlight. This will demonstrate your sales skills during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in challenging situations. Foundever® values great customer service, so showcasing your ability to handle difficult calls will set you apart.
✨Be Ready for Target-Driven Questions
Expect questions about how you handle targets and pressure. Think of specific instances where you met or exceeded targets in previous roles. This will illustrate your motivation and resilience, which are key traits for an Inbound Telesales Advisor.