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For Companies At a Glance
- Tasks: Support customers using QuickBooks, ensuring they have an amazing experience.
- Company: Join Foundever® and Intuit, leaders in customer experience and fintech.
- Benefits: Enjoy a competitive salary, hybrid working, and employee rewards.
- Why this job: Make a real impact by helping small businesses thrive with your customer service skills.
- Qualifications: Experience in a contact centre and a passion for customer success.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 24000 - 32000 £ per year.
Foundever® and Intuit are excited to recruit for a Customer Success Expert at our location in Kingston upon Thames, just a few minutes’ walk from Kingston train station and the town’s shops, cafes and riverside. If you’re seeking a new challenge that offers real career growth and a great work-life balance, and you have experience working in a contact centre, this could be the perfect opportunity for you.
Key Details
- Salary: £28,002.00 per annum, paid monthly
- Opening Hours: Shifts between Monday to Friday, 08:00 to 19:00 (no weekends)
- Benefits: Salary advance scheme, employee rewards platform, hybrid working opportunities
- Contract Type: Permanent, full-time (37.5 hours per week)
- Training: 4 weeks, fully paid
- Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ
- Start Date: Monday, 05 January 2025
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Success Expert with Foundever® and Intuit, you’ll provide software and sales support to accountants, small business owners, and self‑employed individuals using the QuickBooks product in the UK. Your role will be pivotal in delivering an outstanding customer experience for users of Intuit QuickBooks, empowering them to use their suite of online products in the most optimal way. As an Expert, you’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction. Having an existing understanding of accounting software is an advantage, but not essential.
What skills will I need to succeed?
You could be a great fit for this role if you have these skills and attributes:
- Customer-Obsessed: You have a natural enthusiasm and passion for providing an outstanding customer experience to every customer, every time
- Growth-Oriented: You can identify opportunities for up‑ and cross‑selling where appropriate
- Excellent Communicator: You communicate clearly and concisely, with the ability to translate complex ideas into simple, easy‑to‑understand language
- Active Listener: You attentively listen to customers and understand their needs and concerns
- Problem Solver: You can quickly identify and resolve customer issues or complaints
- Adaptability: You adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed
- Team Player: You thrive working as part of a team, with colleagues and other support teams towards mutual goals
Who are Foundever® and Intuit?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp.
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments. If you would like to have the opportunity to work with our varied and well‑known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from you! Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.
How to apply:
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch… If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in‑house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your problem‑solving abilities and how you may approach some real‑world customer scenarios.
- Interview and Roleplay: Attend an in‑person interview and telephone roleplay with our Hiring Team.
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the ‘Apply now’ button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
Customer Success Expert - Fintech in Kingston upon Thames employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Expert - Fintech in Kingston upon Thames
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foundever® and Intuit. Understand their values and what they stand for. This will help you connect better during your conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Roleplay common customer scenarios with a friend or family member. This will help you feel more confident when it comes to demonstrating your problem-solving skills during the interview.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Share your personal experiences and how they relate to customer success. Let your passion for helping others shine through in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and ready to take the first step towards joining our awesome team!
We think you need these skills to ace Customer Success Expert - Fintech in Kingston upon Thames
Some tips for your application 🫡
Show Your Customer Obsession: Make sure to highlight your passion for providing an outstanding customer experience. Use examples from your past roles where you went above and beyond for customers, as this aligns perfectly with what we value at Foundever®.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and attributes mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what it takes to succeed.
Be Clear and Concise: When writing your application, keep your language clear and straightforward. We want to see how well you can communicate complex ideas simply, so avoid jargon and focus on clarity. Remember, you’re applying for a role where communication is key!
Apply Through Our Website: Make sure to hit that ‘Apply now’ button on our advert! Applying through our website ensures your application gets to the right place and helps us keep track of all applicants. Plus, it’s super easy and quick!
How to prepare for a job interview at Sitel
✨Know Your Customer Success Basics
Before the interview, brush up on customer success principles, especially in the fintech space. Understand how software like QuickBooks can help small businesses thrive. This knowledge will show your passion for providing an outstanding customer experience.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and ensure you address the specific points raised. This will highlight your ability to understand customer needs, a key trait for a Customer Success Expert.
✨Prepare for Roleplay Scenarios
Expect roleplay exercises during the interview process. Practise handling common customer scenarios, focusing on problem-solving and clear communication. This will help you showcase your adaptability and customer-obsessed mindset, which are crucial for the role.
✨Show Your Team Spirit
Be ready to discuss examples of teamwork from your past experiences. Highlight how you've collaborated with colleagues to achieve mutual goals. Foundever® values team players, so demonstrating your ability to work well with others will set you apart.
