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- Tasks: Support HR processes and enhance employee experience in a dynamic environment.
- Company: Join Foundever, a global leader in customer experience with a vibrant team culture.
- Benefits: Gain valuable HR experience, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on employee satisfaction and business success while developing your HR skills.
- Qualifications: Prior HR experience or relevant degree; strong communication and problem-solving skills.
- Other info: Fixed-term contract with excellent career development opportunities in Newcastle.
The predicted salary is between 36000 - 60000 £ per year.
About Us
FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for over 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
About the Role
As a Foundever HR Business Partner, you will support the UK Team in providing a high-quality and proactive support service to the business. You will meet both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations, employee development and reward, and adding value in support of the company’s business objectives. This role is based in Newcastle and is a Fixed Term contract for 1 year.
Primary Responsibilities
- Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
- Act as the first point of contact for line managers on all HR related issues, in particular: Absence Management, Performance Management, Capability, Discipline and Grievance, Non-agent Recruitment and Selection, Employment Law, Employee Relations, Human Resource Policies and Procedures.
- Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues.
- Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.
- Work across multi-disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.
- Work closely with the site teams, in the development of a performance-driven culture, which encourages individual ownership of results and associate development.
- Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
- Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two-way feedback is undertaken with associates.
- Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.
- Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.
- Support and deliver HR related projects.
- Support EverConnect initiatives at a local and regional level.
- Take personal responsibility to understand and comply with all company and client security requirements and policies.
Experience Requirements
- Prior experience in HR or relevant degree.
- Experience in supporting changes of business process.
Skills Requirements
- Excellent knowledge of current employment legislation.
- Excellent communication, interpersonal, facilitation and influencing skills.
- Ability to work with employees at all levels.
- Ability to support change initiatives, with a good understanding of the principles of change management.
- Strong skills in problem-solving, conflict resolution, motivation and negotiation.
- Assertive with a can-do attitude.
- Attention to detail and ability to work within a fast-paced, highly energetic environment.
- Able to make positive contributions towards business improvement and teamwork.
- Highly computer literate.
HR Business Partner employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Business Partner
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Foundever through LinkedIn. A friendly chat can give us insider info on the company culture and what they really value in an HR Business Partner.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities listed in the job description. We want to show them we’re not just a good fit, but the perfect fit!
✨Tip Number 3
Show off your knowledge of employment legislation! Brush up on the latest changes and be ready to discuss how you’ve applied this in previous roles. This will demonstrate our commitment to compliance and best practices.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the Foundever team and contributing to their success.
We think you need these skills to ace HR Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Business Partner role. Highlight your relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've positively impacted previous teams or projects. We’re all about results here at Foundever!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you in front of the right people quickly!
How to prepare for a job interview at Sitel
✨Know Your HR Stuff
Make sure you brush up on current employment legislation and HR best practices. Familiarise yourself with the specific HR challenges that Foundever faces, especially in relation to absence management and employee relations. This will show that you're not just knowledgeable but also genuinely interested in how you can contribute.
✨Showcase Your Communication Skills
As an HR Business Partner, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully navigated difficult conversations or facilitated discussions in the past. This will demonstrate your interpersonal skills and ability to influence others.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life HR situations, like handling a grievance or managing performance issues. Think through your approach to these scenarios beforehand, and be ready to explain your thought process and the outcomes of your actions.
✨Align with Company Values
Research Foundever's mission and values, and think about how your personal values align with theirs. Be prepared to discuss how you can support their business objectives and contribute to a performance-driven culture. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
