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- Tasks: Handle inbound calls and resolve customer queries with care and efficiency.
- Company: Join Foundever, the UK's largest health provider, and make a difference.
- Benefits: Enjoy paid training, casual dress, employee discounts, and flexible pay options.
- Why this job: Be part of a team that values your growth and creates positive moments.
- Qualifications: Passion for helping people and basic computer skills required.
- Other info: Full-time remote work after training with excellent career development opportunities.
The predicted salary is between 19800 - 25800 £ per year.
About Us
Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new opportunity, working for the UK's biggest health provider as an inbound customer service advisor?
This is a telephone customer service-based role with Foundever in Maxim Park and your duties will include:
- Dealing with inbound / outbound calls in a quick and timely manner
- Take ownership of any challenging calls and use appropriate methods to resolve
- Attention to detail accurately recording and updating client systems
- Manage and protect customer information, in line with GDPR
- Pro-actively keep knowledge up to date using online approved training resources in line with campaign needs
We can offer you:
- Full time position remote after training (37.5 hours per week)
- Paid Training
- £23,809.50 per year, monthly pay
- 3 month - temporary contract
If you don’t have experience, don’t worry! We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary and we do operate in a call centre environment and work 37.5 hours over 7 days, so will need to be flexible.
Company values
At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience. Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.
If this really interests you and you are attracted to pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.
Benefits:
- Casual dress
- Employee discount
- On-site parking
- Wagestream: All employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:
- Use Flexible pay to choose when to get paid throughout the month.
- Track your shifts, earnings and spending in one place.
- Build a rainy day pot to reduce financial stress and reward yourself in the future.
- A Benefits checker to calculate what government support you could be missing out on.
- Chat to a Financial Coach to get expert guidance about your money.
- Get discounts on your shopping with Vouchers.
Ability to commute Motherwell, ML1 4WQ: reliably commute before starting work (required)
By submitting your application, you are agreeing to full time work!
Work Location: In person
Expected start date: March 2026 - several start dates
Customer Service Advisor NHS 1 1 in Hamilton employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor NHS 1 1 in Hamilton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foundever and the NHS. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those challenging calls they mentioned.
✨Tip Number 3
Show your passion! When you're chatting with the recruitment team, let them know why helping people is important to you. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of the right people. Plus, it shows you’re serious about joining the Foundever team!
We think you need these skills to ace Customer Service Advisor NHS 1 1 in Hamilton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in customers' lives, so share any relevant experiences or motivations that drive you.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Advisor. Highlight any previous customer service experience, even if it's informal, and emphasise your communication skills. We love seeing how you can connect with others!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as this is key in a customer service role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Sitel
✨Know the Company
Before your interview, take some time to research Foundever and its values. Understanding their focus on creating positive moments for customers and employees will help you align your answers with what they’re looking for.
✨Practice Active Listening
As a Customer Service Advisor, you'll need to demonstrate excellent communication skills. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and can handle calls effectively.
✨Show Your Passion for Helping People
Since this role is all about assisting customers, be sure to express your enthusiasm for helping others. Share examples from your past experiences where you’ve gone above and beyond to support someone, even if it’s not in a professional setting.
✨Prepare for Common Scenarios
Think about potential challenging call scenarios you might face as a Customer Service Advisor. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure. This will demonstrate your readiness for the role.
