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For Companies At a Glance
- Tasks: Deliver excellent customer service and solve problems for our clients.
- Company: Join the vibrant team at Foundever, where every moment counts.
- Benefits: Enjoy flexible pay, team prizes, and a supportive work environment.
- Why this job: Make a real impact while having fun in a multicultural setting.
- Qualifications: A passion for helping others and a willingness to learn.
- Other info: Engage in exciting team events and enjoy a family-friendly schedule.
The predicted salary is between 24000 - 36000 £ per year.
At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience. Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.
Are you passionate about delivering excellent Customer Service, or just simply want to try a new opportunity? Then we want to hear from you!
Our family friendly working hours range between 8:00-18:00 Monday to Friday. Saturday working between 8:00-14:00 once every 4 weeks (No late nights or Sundays). We are looking for both new and experienced customer service advisors to join our growing team at Foundever Maxim on a full time permanent contract (ONSITE).
The RoleWhat we need from you in order to be successful:
- A willingness to learn new skills
- Be resilient when dealing with more challenging customers, but polite at the same time
- Talking is your thing, enjoy building rapport with people
- A willingness to work with customers and solve their problems
- Previous utilities experience (desirable but not essential)
Foundever Maxim is located in Maxim park Euro-central directly behind the Dakota hotel in Motherwell. We are easily accessible by car and by public transport links. We are extremely proud of the multi-cultural social environment here at Foundever and have regular staff engagement events to enhance our one team one vision approach and team building culture. We believe in rewarding great work with both team and individual prizes for a job well done. We have competitions all year round from Easter bonnet contests to Halloween best dressed and best pod events which will bring so much fun to your day. We are supported on site by our Bistro for all your catering needs. It’s really important you are able to commute to our site so please check the below address before applying: 10 Maxim Park, Motherwell ML1 4WR, United Kingdom.
WagestreamAll employees get access to this money management app which gives you access to a toolkit of services built around your pay. It can help you to:
- Use Flexible pay to choose when to get paid throughout the month
- Track your shifts, earnings and spending in one place
- Build a rainy day pot to reduce financial stress and reward yourself in the future
- A Benefits checker to calculate what government support you could be missing out on
- Chat to a Financial Coach to get expert guidance about your money
- Get discounts on your shopping with Vouchers
APPLY NOW! What are you waiting for? Start your Foundever journey and click apply!
Customer Service Advisor in Hamilton employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hamilton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Foundever's social media and website. Understanding their values and team spirit will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! Since talking and building rapport is key for a Customer Service Advisor, try role-playing with a friend or family member. This will help you feel more confident when dealing with customers.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've solved problems or dealt with challenging situations. This shows you're resilient and can handle whatever comes your way.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you’re serious about joining the Foundever family!
We think you need these skills to ace Customer Service Advisor in Hamilton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping others and making their day a little brighter.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match what we're looking for. If you've got any relevant experience, even if it's not in utilities, don’t hesitate to mention it!
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. We’re looking for someone who can build rapport with customers, so show us how you connect with people.
Check Your Details: Before hitting that 'apply' button, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail, which is super important in customer service!
How to prepare for a job interview at Sitel
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle different customer scenarios, especially challenging ones. Foundever values resilience and politeness, so think of examples where you've successfully navigated tough situations.
✨Show Your Passion for People
Since talking and building rapport is your thing, prepare to share stories that highlight your interpersonal skills. Think about times when you’ve gone above and beyond for a customer or made a positive impact on someone’s day. This will resonate well with Foundever's focus on creating positive moments.
✨Familiarise Yourself with the Company Culture
Take some time to research Foundever’s values and culture. They pride themselves on a multi-cultural environment and team-building activities. Mentioning specific events or initiatives during your interview can show that you’re genuinely interested in being part of their community.
✨Plan Your Journey
Since commuting to the site is important, make sure you know how to get there. Plan your route in advance and consider any potential delays. Arriving on time shows your commitment and respect for the interview process, which is crucial for a role focused on customer service.
