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- Tasks: Assist customers with gift card balance enquiries and provide top-notch support.
- Company: Global leader in customer experience, dedicated to excellence.
- Benefits: Flexible weekend shifts, full training, and a supportive work environment.
- Why this job: Join a dynamic team and kickstart your career in customer service.
- Qualifications: Fluency in French and English with strong communication skills.
- Other info: Perfect for students looking for part-time work with growth potential.
The predicted salary is between 13 - 16 £ per hour.
A global customer experience leader is seeking a part-time Customer Service Representative to provide customer support for gift card clients. Fluency in both French and English is essential. The role requires impeccable communication skills as you assist customers with their balance enquiries. There are rotational shifts during weekends, and full training will be provided. This role offers the opportunity to thrive in a supportive work environment while entering the customer experience industry.
French-Speaking Remote CSR – Weekend Shifts employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Remote CSR – Weekend Shifts
✨Tip Number 1
Make sure to brush up on your French and English communication skills. Practise common customer service scenarios with a friend or in front of a mirror. This will help you feel more confident when you're answering those tricky balance enquiries!
✨Tip Number 2
Research the company and its values before your interview. Knowing what they stand for can help you tailor your responses and show that you're genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always looking for passionate individuals who want to thrive in customer experience roles. Plus, it’s super easy to navigate and you’ll get all the info you need right there!
We think you need these skills to ace French-Speaking Remote CSR – Weekend Shifts
Some tips for your application 🫡
Show Off Your Language Skills: Since fluency in both French and English is a must, make sure to highlight your language skills right at the start. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. We love it when candidates show us they understand what we’re looking for, so sprinkle in some relevant experience or skills that match the role.
Be Clear and Concise: Impeccable communication is key in this role, so make sure your application reflects that. Keep your sentences clear and to the point, and avoid any jargon that might confuse us. We appreciate straightforwardness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Sitel
✨Brush Up on Your Language Skills
Since fluency in both French and English is essential, make sure to practice your language skills before the interview. Try role-playing common customer service scenarios in both languages to boost your confidence and ensure you can communicate effectively.
✨Know the Company and Its Values
Research the global customer experience leader you're interviewing with. Understand their mission, values, and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving balance enquiries. Think of specific examples from your past experiences that demonstrate your problem-solving skills and ability to communicate clearly.
✨Show Enthusiasm for Weekend Shifts
Since this role involves weekend shifts, express your willingness and enthusiasm for working during these times. Highlight any previous experience you have with flexible schedules, and reassure them that you're committed to providing excellent customer support, even on weekends.
