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- Tasks: Help customers with their queries and resolve product issues in French.
- Company: Join Foundever®, a global leader in customer experience.
- Benefits: Enjoy a competitive salary, remote work, and real progression opportunities.
- Why this job: Make a positive impact on customers' eye health while growing your career.
- Qualifications: Fluent in French and English, with customer service experience preferred.
- Other info: Be part of a supportive culture with excellent career growth potential.
The predicted salary is between 25000 - 30000 £ per year.
Key Details
- Basic Salary: £25,214 per annum, paid monthly
- Benefits: Access to Stream – our salary advance partner, real progression opportunities, and an award-winning culture!
- Location: Work from Home / Remote (UK-based only)
- Working Hours: Monday to Friday, 08:00 to 17:30 (no weekends!)
- Contract Duration: Permanent, full-time (37.5 hours per week)
- Training: 4 weeks (fully paid)
Are you customer-obsessed and eager to take the next step to grow your career? Foundever® is looking for a French-Speaking Customer Service Representative to join our vibrant team working with our Client who provides contact lenses to customers across the European market.
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
In this role, you will be responsible for communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved. You will also be handling any issues and complaints about the products via different channels; emails and calls covering the whole EMEA Market. The team you'll be part of receives inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe.
Who will I be helping?
You will support healthcare professionals, patients, and customers across the European market who rely on vision care products – whether they're seeking technical guidance, resolving product issues, or raising concerns, your role is critical to ensuring their experience reflects the same quality and care that define our client's commitment to eye health and wellbeing.
What skills and experience will I need to succeed?
- French Speaker: You will need to be fluent in French and English, both spoken and written
- Customer Service Whiz: Proven customer service experience in a fast-paced, customer-focused environment (contact centre experience is preferred)
- Tech-Savvy Professional: High PC literacy, including proficiency in Microsoft Outlook, SAP, and CRM systems
- Team Player: Team-oriented, collaborative, and supportive of shared goals with a positive "can-do" attitude
- Quality-Driven: High integrity, personal responsibility, and commitment to delivering quality outcomes
- Problem Solver: Strong prioritisation, decision-making, and problem-solving skills, recognising when to seek guidance
- Quick Learner: Able to quickly absorb and respond to information, staying current with relevant professional or technical developments
Who is Foundever®?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!
Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.
How to apply:
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…
If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business and our Client, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your French language skills, problem-solving abilities and how you may approach some real-world customer scenarios.
- Interview: Attend a competency-based interview with our Hiring Team via a Microsoft Teams video call.
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
French Speaking Customer Service Representative employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Representative
✨Tip Number 1
Get ready for that intro call! Research Foundever® and their values, so you can show off your customer obsession. Think about how your experience aligns with their mission and be prepared to share examples.
✨Tip Number 2
Practice your French! Since this role is all about communicating effectively, brush up on your language skills. You might even want to role-play some customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the online assessment. Think of real-life examples where you’ve tackled customer issues and how you approached them. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Foundever® team and making a difference in customer experience.
We think you need these skills to ace French Speaking Customer Service Representative
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about communicating in French, make sure to highlight your language skills right from the start. Use clear and concise language in your application to demonstrate your fluency in both French and English.
Tailor Your Experience: We want to see how your past experiences align with what we're looking for. Be specific about your customer service experience and any tech-savvy skills you have. Mention any relevant roles or situations where you’ve excelled in a fast-paced environment.
Be Yourself: Let your personality shine through! We’re looking for team players with a positive attitude. Share a bit about your approach to problem-solving and how you work well with others. Authenticity goes a long way!
Apply Through Our Website: Don’t forget to hit that ‘Apply now’ button on our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join our awesome team!
How to prepare for a job interview at Sitel
✨Brush Up on Your French
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even do mock interviews in French to boost your confidence.
✨Know the Company Inside Out
Research Foundever® and their client’s vision care products. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role.
✨Prepare for Customer Scenarios
Think of examples from your past customer service experiences where you successfully resolved issues. Be ready to discuss how you handled difficult situations, as this will demonstrate your problem-solving skills and customer obsession.
✨Familiarise Yourself with Tech Tools
Since the job requires proficiency in Microsoft Outlook, SAP, and CRM systems, brush up on these tools. If you have experience with similar software, be prepared to discuss it and how you can quickly adapt to new technologies.
