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For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing support and solutions.
- Company: Join Foundever, a global leader in customer experience with a vibrant culture.
- Benefits: Earn £12.65 P/H, enjoy flexible hours, and access lifestyle discounts.
- Why this job: Make a real difference while developing valuable skills in a supportive team.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Opportunities for career growth and a focus on wellbeing.
The predicted salary is between 24667 - 24667 £ per year.
Your Future Starts Here – Build Your Career at Foundever
Location: Coventry – CV1 3BH (On site role)
Start Date: Monday 16th February 2026
Pay: £12.65 P/H - £24,667.50 P/A
Contract: Permanent - Full time, 37.5 hours per week
Opening Hours: Fully Flexible between Monday – Friday 08:00 – 18:00
Training: 2 weeks, Monday - Friday 09:00 - 17:30 (Paid)
Go Further with Foundever
Are you looking for a role where you can make a real difference, help people, and develop valuable skills? At Foundever, we create memorable experiences– not just for our customers, but for every single person who works with us. Our customer service roles offer stability, career growth, and the opportunity to be part of a team that values you.
As a global leader in customer experience (CX), we work with some of the world’s biggest brands, handling 9 million customer interactions every day. Our 150,000+ team members across 45 countries are the heart of our success, driven by our values, award-winning culture, and commitment to personal growth.
Why Join Foundever?
- Be yourself at work – We celebrate diversity and individuality, making sure everyone feels they belong.
- Industry-leading career progression – 93% of our managers started in frontline roles.
- Regular coaching and support – Your success is our success.
- Lifestyle Benefits Programme – Thousands of discounts on shopping, travel, and more.
- Financial Wellbeing Support – Tools and resources to help you manage your money and plan for the future.
What You’ll Do
As a Customer Service Advisor, you’ll be the first point of contact for customers, handling inbound/outbound calls and emails in a fast‑paced contact centre environment. You’ll provide support, guidance, and solutions, ensuring that every customer receives a positive and efficient experience.
- Deliver outstanding customer service by handling a variety of inbound queries.
- Listen actively to customers and identify their needs.
- Provide clear and effective solutions, ensuring first‑time resolution where possible.
- Work as part of a supportive team, collaborating to achieve success.
- Use computer systems efficiently to log customer interactions and update information accurately.
- Manage multiple conversations confidently while maintaining professionalism and empathy.
What We’re Looking For
We’re looking for people who:
- Have strong communication skills (both verbal and written).
- Are great listeners who can understand customer needs.
- Enjoy solving problems and thinking on their feet.
- Can stay calm and patient, even in challenging situations.
- Are adaptable and open to feedback.
- Have a positive attitude and thrive in a team environment.
- Are comfortable using computer systems to navigate and process information quickly.
- Are ambitious and eager to grow into leaders.
Wellbeing at Foundever
- Mental Health First Aiders – Trained colleagues available for confidential support when you need it.
- Wellbeing Champions – A dedicated team committed to ensuring you feel supported every day.
- Employee Assistance Programme (EAP) – Free, 24/7 access to professional advice and counselling.
- A workplace that truly values you – A global and national calendar of wellbeing activities designed to support your mental, emotional, and physical health.
- A culture of inclusion and belonging – We celebrate diversity and encourage you to bring your authentic self to work.
At Foundever, we don’t just talk about wellbeing – we take action, ensuring you have the tools, resources, and support to feel your best both at work and beyond.
Ready to Start?
If you’re looking for a role where you can grow, be yourself, and make an impact, Foundever is the place for you. It’s really important you are able to commute to our site so please check the below address before applying:
Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH
Don’t just find a job – build a career with Foundever. Apply today and take the next step.
Customer Service Advisor 1 in Coventry employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor 1 in Coventry
✨Tip Number 1
Get to know Foundever! Research the company culture, values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Customer Service Advisor, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to think on your feet, which is crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining Foundever and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Advisor 1 in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Mention your positive attitude and how you thrive in a team environment, as these are key traits we value.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you promptly!
How to prepare for a job interview at Sitel
✨Know the Company
Before your interview, take some time to research Foundever. Understand their values, culture, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully handled customer queries or resolved issues to demonstrate your skills.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about times when you had to think on your feet or manage difficult situations. Prepare a few examples that highlight your problem-solving abilities and your calmness under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about training, career progression, or the team culture at Foundever. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
