Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive revenue growth by identifying and closing new business opportunities in BPO and Digital Operations.
- Company: Join Foundever®, a leader in reinventing customer experience with a global workforce.
- Benefits: Competitive pay, comprehensive benefits, and opportunities for professional development.
- Why this job: Make a real impact in a dynamic environment while working with top brands.
- Qualifications: 10+ years in sales, proven success in exceeding targets, and strong negotiation skills.
- Other info: Enjoy a flexible work environment with a supportive team focused on success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Foundever® is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across +45 countries. Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters.
Role Overview
The Business Development Director will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within the BPO and Digital Operations space. This role requires a strategic, hands-on sales leader with deep experience selling complex services to CxO stakeholders in fast-paced, high-growth environments. The ideal candidate brings a strong track record of exceeding revenue targets, building routes to market, and managing the full sales lifecycle across large, complex deals.
Key Responsibilities
- Drive new business acquisition and revenue growth across BPO and Digital Operations offerings, including CX, Analytics, and related services.
- Own the end-to-end sales lifecycle: lead identification, opportunity qualification, solution scoping, deal shaping, commercial negotiation, and closure.
- Build and scale channel routes to market, including partnerships, alliances, and indirect sales models, particularly in young or high-growth organizations.
- Engage and influence CxO-level stakeholders to position value-led, outcome-driven solutions.
- Develop tailored client proposals, including RFP and RFI responses, ensuring commercial viability and alignment with client objectives.
- Collaborate closely with delivery, solutioning, finance, and legal teams to design compelling, executable solutions.
- Create structure in a dynamic environment by managing multiple priorities, pipelines, and stakeholders simultaneously.
- Maintain a strong understanding of market trends, competitor landscape, and emerging opportunities within Financial Services and Technology sectors.
- Accurately forecast pipeline and revenue, ensuring disciplined CRM and reporting practices.
Required Experience & Qualifications
- 10+ years of experience in Sales and Business Development within BPO, Digital Operations, or related services.
- Proven success in driving growth and consistently exceeding revenue targets.
- Strong experience selling complex, multi-year, multi-service engagements.
- Demonstrated ability to build and execute routes to market in high-growth or early-stage organizations.
- Deep expertise in strategic sales, including negotiation and influence at the CxO level.
- Hands-on experience managing the full sales cycle, from deal origination through closure.
- Strong background in developing client proposals, RFPs, and RFIs.
- Excellent communication, presentation, and stakeholder management skills.
- Preferred experience selling into Financial Services and Technology verticals.
- Comfortable operating in a fast-paced, ambiguous environment with a “roll-up-your-sleeves” mindset.
Our Offer
- Competitive compensation and comprehensive benefits.
- A dynamic work environment where your ideas are heard, and you have a direct impact on the company's success.
- Opportunities for further education and professional development.
- A dedicated and supportive team focused on achieving success together.
- Fully remote or hybrid working is available.
Business Development Director employer: Sitel
Contact Detail:
Sitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their services and how they position themselves in the market. This will help you tailor your pitch and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your sales pitch! As a Business Development Director, you’ll need to sell yourself just as you would a product. Role-play with a friend or mentor to refine your approach and boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Foundever®.
We think you need these skills to ace Business Development Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Development Director. Highlight your experience in driving revenue growth and managing complex sales cycles, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strategic thinking and how you've influenced CxO stakeholders in the past. We want to see your personality and passion for the role.
Showcase Relevant Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to exceed revenue targets and build routes to market. Numbers speak volumes, so include them where you can!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sitel
✨Know Your Numbers
Before the interview, brush up on your past sales achievements. Be ready to discuss specific revenue targets you've exceeded and how you achieved them. This will show that you have a proven track record and can drive growth in the BPO and Digital Operations space.
✨Understand the Market
Familiarise yourself with the latest trends in customer experience and digital operations. Research Foundever® and its competitors to understand their offerings and market position. This knowledge will help you engage CxO-level stakeholders effectively during the interview.
✨Tailor Your Approach
Prepare to discuss how you would develop tailored client proposals and navigate the complexities of the sales lifecycle. Think about examples from your past where you successfully shaped deals and negotiated terms, as this aligns perfectly with the role's responsibilities.
✨Showcase Your Collaboration Skills
Highlight your experience working with cross-functional teams, such as delivery, finance, and legal. Be ready to share examples of how you've collaborated to design compelling solutions, as this is crucial for success in a dynamic environment like Foundever®.
