At a Glance
- Tasks: Lead and coach a team of Onboarding Specialists to deliver exceptional customer experiences.
- Company: Join Foundever®, a global leader in customer experience, partnering with Intuit.
- Benefits: Enjoy a competitive salary, bonus, hybrid working, and a supportive environment.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by shaping onboarding processes for a top fintech brand.
- Qualifications: Experience in leadership, strong communication skills, and familiarity with financial systems.
The predicted salary is between 40000 - 42000 £ per year.
Salary: £40,000 to £42,000 per annum, plus 10% bonus
Opening Hours: Monday to Friday, 09:00 to 17:30 (no weekends)
Contract Type: Permanent, full-time (37.5 hours per week)
Location: Victoria Street, London, SW1E 5JL (hybrid working), plus occasional travel to Kingston upon Thames
Foundever® and Intuit are seeking a customer-obsessed and experienced Onboarding Team Lead to join and oversee our growing team, working on behalf of one of the world’s leading fintech brands, Intuit QuickBooks.
Please note sponsorship is not available for this role.
Responsibilities
- Leadership & Coaching: Provide guidance to Onboarding Specialists, support their day-to-day execution, and ensure they consistently deliver high-quality customer engagements according to program standards.
- Operational Oversight: Manage scheduling, onboarding capacity planning, and timely escalation of any resourcing or customer concerns.
- Performance Management: Track individual and team KPIs (e.g., onboarding completion rates, customer satisfaction) and provide regular feedback to ensure targets are met.
- Training & Empowerment: Ensure Onboarding Specialists have the knowledge and skills required to execute onboarding engagements with confidence, leveraging tools and self-service resources.
Your Profile and Experience
- Leadership experience in coaching and scaling customer-facing teams.
- Strong organizational skills to manage the operational needs of the regional team.
- Exceptional communication with an empathetic yet results-driven approach.
- QuickBooks knowledge or familiarity with financial management systems.
- Bookkeeping experience preferred but not essential.
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp.
Apply
Apply now. We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. This email address may not be used to submit applications.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Onboarding Team Lead in Kingston upon Thames employer: Sitel Group
Foundever® is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. Located in the heart of London with hybrid working options, we provide our Onboarding Team Lead with competitive salaries, performance bonuses, and a supportive environment that values diversity and inclusion. Join us to lead a passionate team while enjoying a balanced work-life schedule without weekend commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Team Lead in Kingston upon Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sitel Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sitel Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding Team Lead in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sitel Group:Your cover letter is your chance to shine! Tell us why you want to work at Sitel Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sitel Group!
How to prepare for a job interview at Sitel Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
