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- Tasks: Lead and coach a team of Onboarding Specialists to deliver exceptional customer experiences.
- Company: Join Foundever®, a global leader in customer experience, partnering with Intuit.
- Benefits: Enjoy a competitive salary, bonus, hybrid working, and a supportive environment.
- Why this job: Make a real impact by shaping onboarding processes for a top fintech brand.
- Qualifications: Experience in leadership, strong communication skills, and familiarity with financial systems.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 40000 - 42000 £ per year.
Salary: £40,000 to £42,000 per annum, plus 10% bonus
Opening Hours: Monday to Friday, 09:00 to 17:30 (no weekends)
Contract Type: Permanent, full-time (37.5 hours per week)
Location: Victoria Street, London, SW1E 5JL (hybrid working), plus occasional travel to Kingston upon Thames
Foundever® and Intuit are seeking a customer-obsessed and experienced Onboarding Team Lead to join and oversee our growing team, working on behalf of one of the world’s leading fintech brands, Intuit QuickBooks.
Please note sponsorship is not available for this role.
Responsibilities
- Leadership & Coaching: Provide guidance to Onboarding Specialists, support their day-to-day execution, and ensure they consistently deliver high-quality customer engagements according to program standards.
- Operational Oversight: Manage scheduling, onboarding capacity planning, and timely escalation of any resourcing or customer concerns.
- Performance Management: Track individual and team KPIs (e.g., onboarding completion rates, customer satisfaction) and provide regular feedback to ensure targets are met.
- Training & Empowerment: Ensure Onboarding Specialists have the knowledge and skills required to execute onboarding engagements with confidence, leveraging tools and self-service resources.
Your Profile and Experience
- Leadership experience in coaching and scaling customer-facing teams.
- Strong organizational skills to manage the operational needs of the regional team.
- Exceptional communication with an empathetic yet results-driven approach.
- QuickBooks knowledge or familiarity with financial management systems.
- Bookkeeping experience preferred but not essential.
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp.
Apply
Apply now. We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. This email address may not be used to submit applications.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Onboarding Team Lead employer: Sitel Group
Contact Detail:
Sitel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Team Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at Foundever® or Intuit on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer experience. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Show off your knowledge of QuickBooks and financial management systems during the interview. We want to see how you can leverage your expertise to lead the Onboarding Team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Onboarding Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onboarding Team Lead role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission at Foundever. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: As a Team Lead, communication is key! In your application, demonstrate your exceptional communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sitel Group
✨Know Your Onboarding Stuff
Make sure you brush up on onboarding processes and best practices. Familiarise yourself with how to coach and lead a team effectively, as this role is all about guiding others to success.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where your coaching made a difference, and be ready to discuss how you can apply that experience here.
✨Understand the Company Culture
Research Foundever® and Intuit to get a feel for their values and mission. Being able to align your answers with their customer-obsessed approach will show that you're a great fit for the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the onboarding process and team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your own values.