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For Companies At a Glance
- Tasks: Lead data analysis projects and deliver impactful insights for clients.
- Company: Join Foundever, a global leader in customer experience solutions.
- Benefits: Competitive salary, career growth, and opportunities to work with top brands.
- Why this job: Make a real difference by optimising business processes and enhancing customer experiences.
- Qualifications: 2+ years of experience with contact centre data and strong analytical skills.
- Other info: Dynamic team environment with opportunities for professional development.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Sitel & Sykes are now Foundever. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry.
The Opportunity:
We are seeking a dynamic and experienced Analytics Consultant to support the next phase of growth and innovation for Foundever’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You’ll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors.
As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients.
Responsibilities
- Data Analysis
- Lead analyst for the delivery of Insight & analytics programs
- Support with the co-ordination of project resources and coaching / developing junior team members
- Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language.
- Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI.
- Design and execute experiments (A/B testing) to validate insights and recommendations.
- Partner with clients to understand business objectives and translate them into analytical & insight solutions.
- Present the findings of your analysis to stakeholders at all levels from Team Managers to C-suite.
- Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals.
- Develop insight into initiatives that lead to business process, technology or service improvements (cost reduction, CX or employee experience improvement, revenue growth / protection).
- Track the implementation and success of solutions providing feedback and adjustment recommendations when required.
- Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis.
- Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for an existing client.
- Support our Insight & Analytics Director with the development of sales and analytics solutions, which will form part of proposals to new prospects or the expansion of services for an existing client.
Analytics Consultant in London employer: Sitel Group
Contact Detail:
Sitel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analytics Consultant in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to analytics. Think about how you can showcase your problem-solving skills and experience with contact centre data. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your analytical prowess! Create a portfolio of your past projects or case studies that highlight your ability to deliver insights and drive results. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Foundever!
We think you need these skills to ace Analytics Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Analytics Consultant role. Highlight your experience with contact centre data and any relevant projects you've worked on. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about analytics and how you can contribute to Foundever. Be sure to mention specific examples of your problem-solving skills and stakeholder management.
Showcase Your Analytical Skills: In your application, don’t just list your skills—show us how you've used them! Include examples of how you've delivered insights or improved processes in previous roles. We love seeing real-world applications of your expertise.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sitel Group
✨Know Your Data Inside Out
As an Analytics Consultant, you'll be expected to have a solid grasp of data analysis. Brush up on your experience with contact centre data and be ready to discuss specific projects you've worked on. Prepare examples that showcase your analytical thinking and problem-solving skills.
✨Master the Art of Presentation
You'll need to translate complex analysis into clear, business-friendly language. Practice presenting your findings in a concise manner. Use visuals if possible, as they can help convey your insights more effectively. Remember, you want to impress not just with your data, but with how you communicate it!
✨Engage with Stakeholders
Stakeholder management is key in this role. Think about how you can demonstrate your ability to partner with clients and understand their business objectives. Prepare to discuss how you've successfully collaborated with different teams in the past and how you can bring that experience to Foundever.
✨Stay Current with Trends
The analytics field is always evolving, so show that you're proactive about staying updated with the latest tools and techniques. Mention any recent trends or technologies you've explored and how they could benefit the company. This will highlight your commitment to continuous improvement and innovation.