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- Tasks: Provide top-notch customer support in Polish and English across various channels.
- Company: Join Foundever®, a global leader in customer experience.
- Benefits: Enjoy a competitive salary, work-life balance, and career growth opportunities.
- Why this job: Make a real impact while working from home with a supportive team.
- Qualifications: Fluent in Polish and English, with customer service experience preferred.
- Other info: Flexible working hours, no weekends, and a dynamic training programme.
The predicted salary is between 19000 - 26000 £ per year.
Key Details
- Basic Salary: £23,809.50 per annum, pro-rata
- Location: Home-based, UK (working from the UK only is permitted)
- Working Hours: Monday to Friday, 08:00 to 16:30 (no weekends!)
- Contract Duration: Temporary 6-month fixed-term contract, full-time (37.5 hours per week)
- Training: 1 weeks training plus 3 days nesting period (fully paid)
We are currently recruiting for a Polish speaking Customer Service Representative to join our team. The successful candidate must also be fluent in spoken English. The client group you are joining is part of the shared group, this means you will be trained on a second client and possibly other clients as and when required. The shared group supports customers by call, email, chat, WhatsApp, letter and social media, you will be expected to support all channels. You will also be required to support in English as well as Polish.
The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers in line with contractual agreements.
What will I be doing?
- Respond to all customer enquiries within given timescales, efficiently and effectively.
- Develop and maintain a full knowledge of client products and services.
- Be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
- Deal with all correspondence as requested/required.
- Log all calls accurately and in line with procedure.
- Responsible for maintaining and updating all administration.
- Consult product manuals, to be able to advise customer of appropriate options/solutions.
What skills and experience will I need to succeed?
- Fluent in English and Polish (it is essential to handle calls in both languages)
- Experience of or aptitude for Customer Service.
- Good organisational skills.
- A minimum of 20 wpm on a keyboard.
- A working knowledge of MS Word / Excel
- Excellent communication skills and the ability to remain calm in all situations.
- Ability to work on own initiative and under pressure in order to achieve deadlines.
- ECDL qualification an advantage.
Who is Foundever®?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from you! Plus, for those aspiring to build a career in customer experience, you’ll be intrigued to discover that Foundever® is a place where 84% of people grow.
How to apply:
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this and we’ll be in touch… If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your Polish skills, problem-solving abilities and how you may approach some real-world customer scenarios.
- Interview: Attend a competency-based interview with our Hiring Team via video call.
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at UKjobs@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
Temporary Polish Speaking Customer Service Representative employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Polish Speaking Customer Service Representative
✨Tip Number 1
Get your game face on for that intro call! This is your chance to shine and show us why you're the perfect fit. Prepare some questions about the role and the company, and don’t forget to highlight your bilingual skills – they’re a big deal for this position!
✨Tip Number 2
Nail that online assessment! Brush up on your Polish and problem-solving skills beforehand. It’s all about showing us how you handle real-world customer scenarios, so think through your answers and let your personality shine through.
✨Tip Number 3
When it comes to the interview, be ready to share your customer service experiences. We want to hear about how you’ve tackled challenges in the past, especially in both English and Polish. Keep it conversational and relatable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team. So hit that ‘Apply now’ button and let’s get started!
We think you need these skills to ace Temporary Polish Speaking Customer Service Representative
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Polish and English, make sure to highlight your language skills right at the start of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can bring value to our team, so make it personal!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and long-winded sentences. We appreciate straightforward communication, especially since you'll be helping customers with their queries!
Apply Through Our Website: Remember to apply through our website by clicking the ‘Apply now’ button. This ensures your application gets to us directly and helps streamline the process. We can’t wait to hear from you!
How to prepare for a job interview at Sitel Corp.
✨Brush Up on Your Language Skills
Since this role requires fluency in both Polish and English, make sure to practice speaking and writing in both languages. You might want to prepare some common customer service phrases or scenarios in both languages to showcase your skills during the interview.
✨Know the Company Inside Out
Do a bit of research on Foundever® and their approach to customer service. Understanding their values and how they operate will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the company!
✨Prepare for Real-World Scenarios
Expect to face competency-based questions that may involve real-world customer service situations. Think about past experiences where you’ve successfully resolved issues or handled difficult customers, and be ready to discuss these examples in detail.
✨Show Off Your Tech Savvy
Familiarise yourself with common customer service tools and software, especially MS Word and Excel. Being able to demonstrate your proficiency with these tools can set you apart from other candidates, as it shows you’re ready to hit the ground running.