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- Tasks: Be the first point of contact for British nationals in distress abroad.
- Company: Join Foundever, a global leader in customer experience solutions.
- Benefits: Earn £13.21 per hour with flexible remote shifts.
- Why this job: Make a real difference by providing vital support in crisis situations.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
- Other info: Inclusive workplace with a commitment to diversity and employee comfort.
The predicted salary is between 11 - 15 £ per hour.
As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world’s best-loved brands to design, build and deliver a competitive edge across all customer touch points. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
As a Crisis Line Signposting Support Worker, you will be the first point of contact for British nationals (or their representatives) in distress abroad. You’ll listen, assess the situation, and signpost callers to the appropriate FCDO emergency services or resources. Your role is vital in ensuring urgent cases receive the right support, fast.
Remote: Work from home (Must be close to site)
Pay: £13.21 per hour
Shifts: 6pm-12am or 4am-8am or 12am - 08am (Monday-Sunday)
Start Date: ASAP
Contract: Temporary
Key Responsibilities:
- Answer incoming calls to the FCDO Crisis Line with professionalism and empathy
- Quickly assess the nature of the emergency (e.g., arrest, serious illness, death, crime, lost passport, kidnapping, terrorism, or natural disaster)
- Signpost callers to the correct FCDO consular support or direct them to the nearest embassy, high commission, or consulate
- Clearly explain what the FCDO can and cannot do in crisis situations
- Accurately record call details and elevate urgent cases as needed
- Maintain confidentiality and handle sensitive information appropriately
What We’re Looking For:
- Excellent communication and listening skills
- Ability to remain calm and focused in high-pressure situations
- Strong judgement and problem-solving abilities
- Experience in customer service, helpline, or crisis support roles (desirable)
- Willingness to work shifts, including nights, weekends, and public holidays
- Commitment to providing non-judgemental, compassionate support
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognised and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at UKjobs@foundever.com.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Customer Service Representative 1 in Stratford-upon-Avon employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative 1 in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock calls with a friend. Focus on staying calm and showing empathy, just like you would when handling a crisis call. This will help you feel more prepared and confident.
✨Tip Number 3
Research the company! Get to know Foundever® and their approach to customer experience. Understanding their values and mission will help you tailor your responses during the interview and show that you're genuinely interested.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. This way, we can keep track of your application and get back to you faster!
We think you need these skills to ace Customer Service Representative 1 in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service or crisis support, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since this role requires excellent communication and listening skills, give examples in your application that demonstrate how you've effectively communicated in high-pressure situations. We want to see how you can create connections!
Be Honest About Your Availability: This position involves working shifts, including nights and weekends. Be upfront about your availability in your application so we can find the best fit for both you and us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team.
How to prepare for a job interview at Sitel Corp.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the types of emergencies you might handle and the services provided by the FCDO. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding, especially in high-pressure situations. This will highlight your ability to connect with callers and provide the support they need.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions and ask clarifying questions if needed. This skill is crucial for the role, so demonstrating it in your interview will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and problem-solving skills. Think about how you would handle various crisis situations and be ready to discuss your thought process. This will show that you can remain calm and focused when it matters most.