At a Glance
- Tasks: Lead a global team to optimise SAP SuccessFactors and enhance HR processes.
- Company: Join Foundever®, a leader in customer experience with a global presence.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and user-centric solutions.
- Why this job: Make a real impact on global HR technology and employee experiences.
- Qualifications: 8+ years in system administration and leadership in a global environment.
The predicted salary is between 75600 - 92400 £ per year.
- Sr. Mgr, SAP Success Factors EC and Platform
- UK Remote, Any Location, GB
- Job Summary
The Senior Manager of SAP Success Factors EC and Platform plays a pivotal role in the strategic direction and development of our SAP Success Factors Core HR solution with a focus on best practices, optimization, global scalability and team development.
This is a hands‑on role that directs the Employee Central module product lifecycle, and drives the design, optimization and day‑to‑day of the entire SAP Success Factors HCM Platform.
The Senior Manager is responsible for a global team to drive initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices.
This includes the Success Factors instance and Release Management strategy, internal and external audits, Role Based Permissions, SAP product releases, and project delivery.
Close partnership with Finance, HR and Payroll is required to scale processes, reduce manual work and align initiatives to business imperatives.
- Job Responsibilities
- Lead a global team of remote staff to administer and ensure compliance for the SAP Success Factors Platform and Success Factors Core HR module across 40+ countries
- Configure, maintain, and support Employee Central and the integration to EC Payroll
- Support system upgrades for Platform, EC and Joule
- Troubleshoot complex system issues and partner with vendors as needed
- Develop and drive the rollout and ongoing use of AI-enabled capabilities
- Lead as well as assist with audit and compliance related reporting and associated controls
- Global Role Based Permissions maintenance, audit and governance across the Platform
- Partner with internal stakeholders to lead HR technology delivery of initiatives through hybrid agile software delivery lifecycle
- Operational focus on support ticket management inquiries and issues to ensure they are resolved in a timely manner while keeping stakeholders informed
- Success Factors Instance and Release Management
- Vendor management of partners delivering support and project initiatives
- Provide technical expertise and leadership in the design, development, and maintenance of EC and Time Off solutions for global stakeholders
- Champion a user‑centric approach to development, ensuring that Employee Central is intuitive
- Collaborate with other technical and project teams to ensure smooth integration of SAP Success Factors Employee Central data with internal and external systems
- Partner with the HR functional owners and internal stakeholders to drive technology solutions that improve HR processes and simplify the user experience
- Ensure SAP Success Factors Employee Central is accurately configured and locally compliant
- Monitor trends in Employee Central and the “Hire to Retire” processes, recommending and implementing improvements to the user experience
Skills and Qualifications
- 8+ years of system administration leading the implementation, release management and administration of Success Factors Employee Central configuration in a global environment
- 3+ years of proven experience in a leadership role with a global footprint of Success Factors, managing of a globally diverse work from home staff
- Ability to drive consensus, and inspire a shared vision for SAP Success Factors product exploitation and user adoption globally
- Experience with the integration of EC Payroll, DRM, Onboarding 2.0, Joule and BTP
- Proven experience designing and implementing Success Factors Core HR business requirements
- Deep domain knowledge in the Success Factors Employee Central module and Core HR system processes
- Strong analytical skills, with the ability to translate complex business requirements into actionable SAP Success Factors Employee Central product features, specifications and timelines
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making
- Proven ability to thrive in a fast‑paced, dynamic environment, with a proactive and results‑driven mindset
- Experience with agile development methodologies, software development lifecycle (SDLC), and project management best practices
- Sharp interpersonal and communication skills to effectively build relationships, influence and drive decision‑making
- Solid understanding of HRIS and global Core HR best practices
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent work related experience
- SAP Success Factors Administration Certification in Employee Central or willingness to obtain such certification
- SAP Success Factors Administration Certification in Onboarding 2.0 or willingness to obtain such certification
About Us
Foundever® is a global leader in the customer experience (CX) industry.
With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands.
Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems.
Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management.
SAP Success Factors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll.
The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.
The Global EC and Platform team is focused on the strategy, innovation, implementation and support of Foundever’s SAP Success Factors tenants and global Core HR system processes.
Fundamentally, this team is guided in purpose to ensure it meets the needs of our workforce as the central hub for employee data globally.
The team is responsible for the administration of the Employee Central module, Role Based Permissions, instance and release management across the Success Factors platform for more than 40 countries including compliance with internal and local regulations.
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Sr. Mgr, SAP SuccessFactors EC and Platform employer: Sitel Corp.
Foundever is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to lead transformative projects in the digital workplace. With a strong focus on professional development, team members have ample opportunities for growth and mentorship while working remotely, allowing for a healthy work-life balance. The company's commitment to cutting-edge technology and secure cloud solutions makes it an exciting place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Mgr, SAP SuccessFactors EC and Platform
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Sitel Corp.!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Sitel Corp..
We think you need these skills to ace Sr. Mgr, SAP SuccessFactors EC and Platform
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Sitel Corp.. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Sitel Corp. and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Sitel Corp.. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Sitel Corp.'s values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Sitel Corp.
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Sitel Corp..
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Sitel Corp. will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Sitel Corp. and how you would contribute to adapting HR strategies.
