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- Tasks: Provide first-line technical support and customer care in English and Spanish.
- Company: Foundever is a dynamic company focused on memorable associate experiences and community impact.
- Benefits: Enjoy remote work, flexible pay options, and a supportive culture with competitive salary.
- Why this job: Join a vibrant team, enhance your skills, and make a positive difference in customers' lives.
- Qualifications: Fluency in English and Spanish, IT-savvy, and experience in technical support required.
- Other info: Permanent, full-time role with a 2-week paid training period.
The predicted salary is between 30000 - 42000 £ per year.
Benefits: Access to Wagestream - choose when you get paid, employee recognition platform, work from home, equipment provided.
Location: Home-based within the UK.
Working Hours: 37.5 hours per week between Monday to Friday, 08:00 to 16:00.
Training: 2 weeks, fully paid.
Contract Duration: Permanent, full-time.
Start Date: ASAP.
Are you looking to begin a new career? Do you have a passion for Customer Service and are IT-savvy with Windows and Mac systems? Are you fluent in Spanish and English? We have an exciting role here at Foundever for someone who has experience in first-line technical support, working on behalf of a leading software development company.
Overview: As a Customer Service Representative, you will be pivotal in delivering an awesome product and service experience for our customers using our online suite of products for our customers and the business. You will perform first line telephone and e-mail technical support and customer care to a wide customer base, including analysis, diagnosis and resolution of software problems and helping customers with all aspects of purchasing and product queries. The aim of the role is to help end users by providing direct support in all aspects of Windows and Mac-based business and consumer software. You will be dealing with a mix of technical support and non-technical customer care calls in languages specified.
Why work at Foundever? At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from you!
Primary Responsibilities:
- Identify customer needs and guide their journey by connecting them to their online Database.
- Direct customers to the right platform to solve their problems.
- End-to-end account ownership including escalation and resolution of customer needs.
- Develop long-lasting business relationships with new customers.
- Be part of an effective feedback loop to the company on customer concerns.
- Ability to quickly create written summaries of customer interactions.
- Undertake discovery and education activities to identify expansion.
- Identify process and product improvements.
- Deliver and exceed on all performance targets.
- Liaising with end users in English and Spanish (written and spoken).
What We're Looking For:
- Fluent in both English and Spanish.
- Working knowledge of Windows, Mac, networking and web technologies.
- Good case management and administrative skills.
- Experience with Database software, Salesforce and Microsoft Office would be advantageous.
- Technical and Support experience is essential.
- A willingness to learn and grow.
Apply Now! We look forward to reviewing your application.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Spanish Speaking Technical Support Representative employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Technical Support Representative
✨Tip Number 1
Brush up on your technical knowledge! Since the role requires support for both Windows and Mac systems, make sure you're familiar with common issues and solutions for both platforms. This will help you stand out during any interviews.
✨Tip Number 2
Practice your bilingual communication skills. As you'll be liaising with customers in both English and Spanish, consider role-playing customer interactions with a friend or using online resources to enhance your fluency and confidence.
✨Tip Number 3
Familiarise yourself with customer service best practices. Understanding how to effectively manage customer queries and complaints can give you an edge. Look into common customer service scenarios and how to handle them gracefully.
✨Tip Number 4
Network with current employees or others in the industry. Reach out on platforms like LinkedIn to connect with people who work at Foundever or in similar roles. They might provide insights that could help you during the application process.
We think you need these skills to ace Spanish Speaking Technical Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise your fluency in both Spanish and English, as well as your familiarity with Windows and Mac systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical skills. Mention specific experiences where you successfully resolved customer issues, and express your enthusiasm for the role at Foundever.
Highlight Technical Skills: In your application, clearly outline your technical skills, including any experience with database software, Salesforce, and Microsoft Office. This will demonstrate your capability to handle the technical aspects of the job.
Showcase Communication Skills: Since the role involves liaising with customers in both English and Spanish, provide examples of how you've effectively communicated in both languages. This could include previous roles or situations where you had to explain technical concepts to non-technical users.
How to prepare for a job interview at Sitel Corp.
✨Brush Up on Technical Knowledge
Make sure you're familiar with both Windows and Mac systems, as well as any relevant software mentioned in the job description. Be prepared to discuss your technical support experience and how you've resolved issues in the past.
✨Showcase Your Language Skills
Since fluency in both Spanish and English is crucial, practice answering common interview questions in both languages. This will demonstrate your proficiency and comfort level in using both languages during customer interactions.
✨Prepare for Customer Scenarios
Think of examples from your previous experience where you successfully handled customer queries or technical issues. Be ready to explain your thought process and how you ensured customer satisfaction.
✨Understand the Company Culture
Research Foundever's values and culture. Be prepared to discuss why you want to work there and how you can contribute to their mission of providing excellent customer service and support.
