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- Tasks: Lead a team to drive sales and coach experts for success.
- Company: Foundever is a people-first company focused on memorable associate experiences.
- Benefits: Enjoy a balanced work-life, competitive salary, and a supportive culture.
- Why this job: Join a dynamic team impacting communities while growing your career in sales.
- Qualifications: 2+ years in sales coaching with strong leadership and communication skills.
- Other info: Foundever values diversity and offers an inclusive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Working Hours: 37.5 hours per week between Monday to Friday, 08:00 to 20:00
Contract Duration: Permanent, full-time
Are you an experienced sales expert ready to take the next step and grow your career? Foundever is looking for a talented Sales Coach to undertake a new role and drive performance at our location in Kingston upon Thames!
Overview
As a Sales Coach at Foundever, our people are your customers. You’ll support one of our global software clients, Intuit Quickbooks, a leading accounting software platform used by small business owners and accountants across the globe. Your role will be to ensure sales lead generation is being driven, and that our Experts are equipped with the resources they need to succeed while delivering an unrivaled customer experience to those using the Quickbooks product.
We advocate a People First approach throughout our business with customer experience as our area of expertise. You’ll become an integral role-model and resource for our team, delivering assistance, knowledge, insight and client product updates to our frontline Experts, and will be responsible for leading team meetings, conducting call monitoring and coaching, managing incentives, and certification.
Why work at Foundever?
At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realizing your potential? We focus on you, and with your drive, look to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from YOU!
About You
It’s important that you are an experienced sales professional and have demonstrable experience in driving performance within a contact centre environment. You’ll have strong leadership capabilities and a hunger to immerse yourself with our client’s products to become an ambassador for what they do.
It is essential that you have passion for people and sales in order to create an environment for success. Impeccable time management skills and attention to detail are also key to do well in this role.
Primary Responsibilities:
- Drive sales lead generation and ensure client sales metrics are met
- Conduct live call monitoring and listening, and coach Experts to reach their full potential.
- Deliver assistance, knowledge, and product updates to our frontline Experts.
- Manage campaign incentives to reward strong performance.
- Ensure leads are logged correctly in our client’s CRM system.
- Assist in learning and development activities to support the onboarding of new hires and upskilling of existing Experts, including Sales Certification.
- Attend weekly business reviews (WBRs) with our client, including presenting where appropriate.
Your Profile and Experience
- Sales Expert: Minimum 2 years’ experience working in a sales coach/supervisory or similar role, within a contact centre environment
- Performance Leader: Strong leadership skills with a proven ability to drive sales and influence individuals effectively
- Coach: Demonstrable experience in coaching others, providing insights, feedback and assistance
- Communication Skills: Impeccable written and oral skills, adapting your style as necessary
- Time Management: Exceptional organisational skills with the ability to prioritise tasks and meet deadlines consistently
- Presentation: Ability to deliver insights and updates effectively and concisely
- Motivated: Self-motivated, articulate and enthusiastic
- Handling: Strong relationship building skills with both internal and external stakeholders
- Background: No unspent criminal convictions or sanctions
- Accounting Software: Experience working with accounting software is desirable
Apply Now! We look forward to reviewing your application.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Sales Supervisor employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Supervisor
✨Tip Number 1
Familiarise yourself with Intuit Quickbooks and its features. Understanding the product inside out will not only help you in interviews but also demonstrate your commitment to becoming an ambassador for the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached others in a sales environment. Be ready to discuss specific instances where your coaching led to improved performance.
✨Tip Number 3
Highlight your time management abilities by discussing how you've effectively prioritised tasks in previous roles. This is crucial for managing multiple responsibilities as a Sales Coach.
✨Tip Number 4
Prepare to discuss your approach to building relationships with both internal teams and clients. Strong relationship-building skills are essential for success in this role, so have examples ready to share.
We think you need these skills to ace Sales Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales coaching and supervisory roles, particularly within a contact centre environment. Use specific examples that demonstrate your leadership skills and ability to drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales and people. Mention how your background aligns with Foundever's People First approach and how you can contribute to the success of their team and clients.
Showcase Relevant Skills: Emphasise your impeccable communication skills, time management abilities, and experience with accounting software. Provide concrete examples of how you've successfully coached others and driven sales metrics in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role. A polished application reflects your professionalism.
How to prepare for a job interview at Sitel Corp.
✨Showcase Your Sales Expertise
Make sure to highlight your previous sales experience, especially in a coaching or supervisory role. Be prepared to discuss specific examples of how you've driven performance and met sales metrics in a contact centre environment.
✨Demonstrate Leadership Skills
As a Sales Coach, strong leadership is crucial. Share instances where you've successfully influenced and motivated team members. Discuss your approach to coaching and how you help others reach their full potential.
✨Prepare for Call Monitoring Scenarios
Since call monitoring is a key responsibility, be ready to discuss how you would conduct live call monitoring and provide constructive feedback. You might even want to role-play a coaching scenario during the interview.
✨Emphasise Communication Skills
Impeccable communication is essential for this role. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate how you adapt your communication style to different audiences, whether it's team members or clients.
