At a Glance
- Tasks: Handle inbound calls and resolve customer queries with care and efficiency.
- Company: Join Foundever, the UK's leading health provider, and make a difference.
- Benefits: Enjoy a competitive salary, paid training, and flexible remote work after training.
- Other info: Flexible hours, on-site parking, and access to financial management tools.
- Why this job: Be part of a team that values your potential and creates positive moments.
- Qualifications: Passion for helping people and basic computer skills are all you need.
The predicted salary is between 26116 - 26738 £ per year.
The start date for this role will not be until the end of July/August, therefore you may not be contacted until July regarding your application. Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new opportunity, working for the UK's biggest health provider as an inbound customer service advisor?
This is a telephone customer service-based role with Foundever in Maxim Park and your duties will include:
- Dealing with inbound / outbound calls in a quick and timely manner
- Take ownership of any challenging calls and use appropriate methods to resolve
- Attention to detail accurately recording and updating client systems
- Manage and protect customer information, in line with GDPR
- Pro-actively keep knowledge up to date using online approved training resources in line with campaign needs
We can offer you:
- Full time position remote after training (37.5 hours per week)
- Paid Training
- £24,784.50 per year, monthly pay
- 3 month temporary contract
If you don’t have experience, don’t worry! We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary and we do operate in a call centre environment and work 37.5 hours over 7 days, so will need to be flexible.
At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience. Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.
If this really interests you and you are attracted to pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.
On-site parking available.
Wagestream: All employees get access to this money management app which gives you access to a toolkit of services built around your pay. It can help you to:
- Use Flexible pay to choose when to get paid throughout the month.
- Track your shifts, earnings and spending in one place.
- Build a rainy day pot to reduce financial stress and reward yourself in the future.
- A Benefits checker to calculate what government support you could be missing out on.
- Chat to a Financial Coach to get expert guidance about your money.
- Get discounts on your shopping with Vouchers.
Ability to commute: Motherwell, ML1 4WQ: reliably commute before starting work (required).
By submitting your application, you are agreeing to full time work!
Customer Service Advisor NHS in Motherwell employer: Sitel Corp.
At Foundever, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises your growth and well-being. Located in Maxim Park, our team enjoys the flexibility of remote work after training, competitive pay, and access to innovative financial tools like Wagestream, ensuring you can manage your earnings effectively. Join us in making a meaningful impact as a Customer Service Advisor for the UK's largest health provider, where every moment counts towards your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor NHS in Motherwell
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sitel Corp..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sitel Corp.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor NHS in Motherwell
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sitel Corp..
How to prepare for a job interview at Sitel Corp.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sitel Corp.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sitel Corp. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
