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For Companies At a Glance
- Tasks: Provide top-notch customer service to corporate cardholders in Spanish and English.
- Company: Join Foundever®, a global leader in financial services customer support.
- Benefits: Enjoy a competitive salary, flexible work-life balance, and a diverse workplace.
- Other info: Work from home with opportunities for growth in an inclusive environment.
- Why this job: Make a real difference by helping customers navigate their financial needs.
- Qualifications: Fluency in English and Spanish, plus customer service experience.
The predicted salary is between 24784 - 24784 £ per year.
Key Details
- Salary: £24,784.50 per annum, paid monthly
- Opening Hours: Shifts between Monday to Sunday, 08:00 to 22:00
- Contract Type: Permanent, full‑time (37.5 hours per week)
- Location: Work from Home, UK‑based only
- Start Date: April/May 2026
What will I be doing?
As a Customer Service Representative with Foundever®, you will be the face of our banking client’s brand, using your exceptional customer service and Spanish language skills to foster meaningful, personalised connections with their financial services customers. You will effectively use your excellent customer service skills to provide friendly and knowledgeable advice to support our client’s corporate cardholders within Europe, via phone and email. We work in a fast‑paced environment where dedication and flexibility matter.
Key Responsibilities:
- Support corporate cardholders within Europe via phone and email within given timescales, efficiently and effectively whilst liaising with client back‑office contacts
- Provide a single ‘window’ and act as a representative for the company, providing first‑class support and acting as a point of escalation in the resolution of cardholder enquiries
- Translate customer enquiries to, and from, English and Spanish to enable our client to assist their customers
- Develop and maintain a full knowledge of client products and services
- Recognise when a problem or query should be transferred to another department or a more senior member of staff
- Deal with all correspondence as requested/required
- Log all calls and contacts accurately and in line with client procedure
What skills and experience will I need to succeed?
You could be a great fit for this role if you have:
- Fluency in English and Spanish (written, spoken, and listening)
- Previous experience in customer service, preferably in financial services
- Computer literacy in Word‑processing, Excel, internet and general systems
- An ability to work under pressure, multitask and prioritise to deadlines
- Strong communication and interpersonal skills at all levels
- A detail‑oriented mindset with a high level of attention to detail
- Ability to take ownership of issues, proactive problem solving and conflict resolution
- Self‑motivation, with initiative and sense of urgency
Benefits:
Competitive salary, balanced work‑life pattern, and support from a global organisation with a culture that values diversity and inclusion.
Equal Opportunity:
Foundever® is an equal‑opportunity and Disability Confident employer. We value our diversity and are committed to making our business a truly inclusive place to work. If you need adjustments to our recruitment process, please let us know; we will support you accordingly.
Spanish Speaking Customer Service Representative - Financial Services in London employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Customer Service Representative - Financial Services in London
✨Tip Number 1
Make sure to brush up on your Spanish and English skills before the interview. Practising common customer service scenarios can really help us stand out as candidates who are ready to engage with clients effectively.
✨Tip Number 2
Research Foundever® and their financial services clients. Knowing their products and values will show that we’re genuinely interested and can tailor our responses to fit their needs during the interview.
✨Tip Number 3
Prepare some examples of how we've handled customer queries in the past. Highlighting our problem-solving skills and ability to work under pressure will demonstrate that we’re a great fit for this fast-paced role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed, and we can keep track of our progress throughout the hiring process.
We think you need these skills to ace Spanish Speaking Customer Service Representative - Financial Services in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both English and Spanish, make sure to highlight your language skills right from the start. Use clear examples of how you've used these skills in previous roles, especially in customer service.
Tailor Your Experience: We want to see how your past experiences relate to this role. Be specific about your customer service background, especially if it’s in financial services. Mention any relevant achievements that demonstrate your ability to handle queries effectively.
Keep It Professional Yet Friendly: Your application should reflect the friendly and knowledgeable support we aim to provide. Use a warm tone while maintaining professionalism. This will give us a taste of how you might interact with our customers.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Sitel Corp.
✨Brush Up on Your Spanish
Since this role requires fluency in both English and Spanish, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in Spanish to boost your confidence.
✨Know the Company Inside Out
Research Foundever® and their financial services offerings thoroughly. Understanding their products and services will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service challenges you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Showcase Your Attention to Detail
In a fast-paced environment like this, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work, whether it’s logging calls or managing customer enquiries. Highlighting this skill can set you apart from other candidates.