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- Tasks: Lead strategic relationships with industry analysts and advisors to enhance Foundever's market reputation.
- Company: Join Foundever, a global leader in customer experience solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Shape the future of customer experience while influencing industry leaders.
- Qualifications: 10+ years in analyst relations or B2B marketing, with strong communication skills.
- Other info: Opportunity to work globally with diverse teams and drive impactful change.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As Director, Analyst & Advisor Relations at Foundever, you will take the lead in shaping and managing strategic relationships with influential industry analysts and advisors (including but not limited to Gartner, Everest Group, ISG, and Forrester). Your work will directly impact market reputation, drive commercial opportunities, and position Foundever as a recognized leader in customer experience (CX) solutions globally. Partnering across multiple functions, you’ll bring the external voice of the industry into our organization while ensuring Foundever’s value proposition is understood, differentiated, and consistently promoted.
Key Responsibilities
- Strategic Leadership and Engagement
- Develop and execute a forward-looking analyst and advisor relations strategy, aligned with global go-to-market and business objectives.
- Maintain, build, and deepen trusted relationships with key industry analysts, advisors, and influencers to maximize positive coverage.
- Act as Foundever SME and advocate to the analyst/advisor community, ensuring our story is consistent, current, and compelling.
- Relationship and Program Management
- Lead all aspects of the analyst and advisor relations program lifecycle: outreach, briefings, inquiries, research, events, and reporting.
- Organize and facilitate executive briefings, one-on-one meetings, advisory days, and industry conferences, securing meaningful engagement for Foundever leaders and experts.
- Manage proactive and responsive engagement for major industry reports, ensuring accurate and positive representation.
- Market Insight and Internal Enablement
- Gather, analyze, and consolidate feedback and insights from the analyst and advisor ecosystem; translate them into actionable intelligence for business stakeholders.
- Support enablement efforts by providing timely analyst/advisor insights and tools to teams.
- Educate teams across functions on the role, purpose, and value of analyst and advisor relationships in advancing business strategy.
- Impact Measurement and Reporting
- Define, track, and report key performance metrics—e.g., analyst ratings, frequency and quality of analyst mentions, advisor-influenced pipeline, win rates, and brand sentiment.
- Continually identify and pursue new opportunities for Foundever to engage with industry influencers.
- Maintain comprehensive documentation, engagement records, and program statistics.
Skills and Qualifications
- Bachelor’s degree in Marketing, Communications, Business, or related discipline.
- Significant professional experience (typically 10+ years) in analyst/advisor relations, communications, or B2B marketing, ideally in CX, BPO, or technology sectors—or an equivalent blend of experience and skills.
- Demonstrated ability to develop and deliver impactful analyst/advisor relations programs on a global scale.
- Proven expertise cultivating relationships with top analyst and advisor firms and senior leadership.
- Excellent written, verbal, and presentation skills—capable of representing Foundever with credibility and clarity to both internal and external audiences.
- Strong project and program management, organizational, and analytical capabilities.
- Comfortable working across cultures, time zones, and diverse teams in a global, matrixed environment.
- Proficiency with data analysis and office productivity tools (e.g., Microsoft Office, Salesforce.com).
What Success Looks Like
- Elevating Foundever’s brand and influence with top industry analysts and advisory firms.
- Measurably increasing the quality and frequency of positive analyst/advisor mentions, ratings, or placements.
- Driving engagement for actionable intelligence for internal stakeholders and supports commercial growth.
- Serving as an ambassador for Foundever’s vision and values with both external experts and internal teams.
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Director, Analyst & Advisor Relations in London employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Analyst & Advisor Relations in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry analysts and advisors on LinkedIn or at events. Building those relationships can give you the inside track when it comes to landing that Director role.
✨Tip Number 2
Showcase your expertise! Prepare a killer presentation or a portfolio that highlights your past successes in analyst relations. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 3
Stay updated on industry trends! Follow key analysts and thought leaders to understand what’s hot in the CX space. This knowledge will not only impress during interviews but also help you tailor your approach to the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Director, Analyst & Advisor Relations in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Analyst & Advisor Relations role. Highlight your experience in building relationships with industry analysts and how it aligns with Foundever's goals. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve elevated brand presence or improved analyst relations. We love numbers that tell a story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can represent Foundever with credibility and clarity, so don’t be afraid to show us who you are and what drives you. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Sitel Corp.
✨Know Your Analysts
Before the interview, do your homework on the key industry analysts and advisors relevant to Foundever. Understand their recent reports, opinions, and how they perceive the company. This will not only show your interest but also help you tailor your responses to align with their perspectives.
✨Showcase Your Strategic Vision
Be prepared to discuss your vision for analyst and advisor relations. Think about how you would develop and execute a strategy that aligns with Foundever’s business objectives. Use specific examples from your past experience to illustrate your ability to build and maintain relationships that drive commercial opportunities.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working across different teams and functions. Discuss how you’ve successfully partnered with various stakeholders to gather insights and promote a unified message. This is crucial for the role, so be ready to share examples of how you’ve facilitated collaboration in previous positions.
✨Prepare for Impact Measurement Discussions
Since measuring success is key in this role, come equipped with ideas on how to define and track performance metrics. Be ready to discuss how you’ve previously measured the impact of analyst relations and how you would apply those insights at Foundever to elevate its brand and influence.
