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For Companies At a Glance
- Tasks: Lead exciting Conversational AI projects from start to finish, ensuring top-notch quality and client satisfaction.
- Company: Join Foundever, a global leader in customer experience with a vibrant team culture.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the AI space while collaborating with innovative teams.
- Qualifications: 5+ years in Conversational AI, fluent in English and French or German.
- Other info: Dynamic role with excellent career advancement opportunities in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
The Conversational AI Delivery Manager is responsible for overseeing the end-to-end delivery of Conversational AI projects (chatbots and voicebots), from implementation to continuous improvement. This role ensures that all projects are executed in alignment with quality standards, technical requirements, and strategic goals.
Key Responsibilities
- Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues.
- Follow the project setup plan, defining clear objectives and strategies.
- Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers.
- Identify and mitigate project risks, developing contingency strategies.
- Engage and regularly communicate with relevant project stakeholders.
- Own the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets.
- Collect and document customer requirements.
- Maintain effective communication with the client to ensure business needs are met.
- Ensure that the project is delivered on time and within client-approved constraints.
- Conduct client-facing meetings such as weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps.
- Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints.
- Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency.
- Present status, tracking project performance and KPIs, delivery health, and future optimization paths.
- Support backlog prioritization, helping the team define what gets tackled in each sprint.
- Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates.
Skills and Qualifications
- 5+ years experience in Conversational AI Delivery experience.
- Fluent in written and spoken English AND French OR German (C1 level minimum).
- Familiarity with project management software (e.g., Jira, Smartsheet).
- Knowledge of AI technologies, chatbots, voicebots and conversational interfaces.
- Experience in chatbot and voicebot project using Cognigy or LLM tools.
- Strong leadership and interpersonal skills.
- Excellent communication and presentation skills.
- Proficiency in project management tools and methodologies (e.g., Agile, Scrum).
- Experience with client-facing roles.
- Ability to work under pressure and meet tight deadlines.
- Strong organizational and time management skills.
- Proficient in Excel and PowerPoint.
- Data-driven mindset.
- A proactive attitude, with a passion for learning and keeping up with the latest industry trends.
- A collaborative team player who can also work independently with minimal supervision.
About Us
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we are the team behind the best experiences for over 800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Conversational AI Delivery Manager (English & French OR German) in London employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversational AI Delivery Manager (English & French OR German) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your experience with Conversational AI projects. Use real examples to demonstrate how you've managed timelines, resources, and client communications.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and goals. Check out our website for openings at StudySmarter, where we value innovation and collaboration in the AI space!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role.
We think you need these skills to ace Conversational AI Delivery Manager (English & French OR German) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Conversational AI Delivery Manager role. Highlight your project management experience and any relevant AI technologies you've worked with, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Conversational AI and how your background makes you the perfect candidate. Don't forget to mention your language skills in English and French or German!
Showcase Your Communication Skills: As a Delivery Manager, communication is key. In your application, demonstrate your ability to convey complex ideas clearly and effectively. This could be through examples of past client interactions or team collaborations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sitel Corp.
✨Know Your Conversational AI Inside Out
Make sure you brush up on your knowledge of conversational AI technologies, especially chatbots and voicebots. Be ready to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will show your expertise and passion for the field.
✨Master the Art of Communication
As a Delivery Manager, you'll be the main point of contact for clients and stakeholders. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you ensure transparent communication and alignment throughout project lifecycles, as this is crucial for success in the role.
✨Showcase Your Project Management Skills
Familiarise yourself with project management methodologies like Agile and Scrum. Be prepared to share examples of how you've managed timelines, resources, and risks in previous projects. Highlight your experience with tools like Jira or Smartsheet to demonstrate your organisational skills.
✨Prepare for Client-Facing Scenarios
Since the role involves regular client interactions, think about how you would handle various scenarios, such as presenting project updates or addressing client feedback. Practising these situations can help you feel more confident and ready to impress during the interview.
