At a Glance
- Tasks: Analyse data and support HR processes to enhance employee experiences.
- Company: Foundever®, a global leader in customer experience with 150,000 associates.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on talent development and operational transformation.
- Why this job: Join a purpose-driven team and make a real impact on global HR initiatives.
- Qualifications: Experience in analysis roles and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
The Global People Success & Enablement team is a strategic, people-centered function within Foundever, dedicated to developing talent, setting organizational standards, and orchestrating company-wide operational change and transformation as it relates to people, process, and knowledge. At its core, the team believes that people are the engine of every great journey, and everything it does is designed to reflect that conviction, guiding organizations through change with purpose, care, and connection, impacting employee and client experiences.
We are looking for a Business Insights & Enablement Analyst to strengthen insight generation and support consistent ways of working across our global communities. This role combines data, process understanding, and enablement, acting as a bridge between HR, business stakeholders, and technical teams. You will translate business needs into practical solutions, improving visibility, process alignment, and system usability. You will collaborate with global stakeholders and support HR processes and initiatives using SAP SuccessFactors.
Primary Job Responsibilities- Business Analysis & Process Support
- Act as a liaison between HR, business stakeholders, and technical teams to ensure clear translation of business needs into functional requirements.
- Support the analysis of current HR processes (as-is) and contribute to the definition of future-state processes (to-be) across the employee lifecycle (hire-to-retire).
- Identify process gaps, local variations, and improvement opportunities to support more consistent ways of working.
- Contribute to process documentation, mapping, and definition of standards.
- Insights & Reporting
- Translate business questions into clear analytical approaches, KPI definitions, and reporting outcomes.
- Design, build, and maintain dashboards and recurring reporting to support operational and People decision-making using Power BI and Microsoft Excel.
- Validate results across sources, ensuring consistency, accuracy, and clear metric logic.
- Transform complex datasets into clear, actionable insights that support decision-making.
- Deliver recurring insight packs and ad hoc deep dives (trends, segmentation, root-cause analysis) with actionable recommendations.
- Identify data gaps and support the collection of additional insights (e.g., surveys, stakeholder feedback) where needed.
- Enablement Support
- Contribute to the development and maintenance of user enablement materials (user guides, FAQs, release notes), ensuring they are clear and accessible for non-technical audiences.
- Support rollout activities (e.g., walkthroughs, webinars, Q&A sessions) related to reporting, processes, or system updates.
- Provide post-rollout support by tracking questions, identifying recurring issues, and coordinating follow-ups.
- Monitor feedback and usage to identify improvement opportunities.
- Proven experience in an analyst or business-facing role (e.g., Business Analyst, HR Analyst, Reporting Analyst).
- Strong analytical skills (trend analysis, root-cause analysis, translating data into recommendations).
- Experience working with business processes and supporting improvements (as-is / to-be methodologies is a plus).
- Familiarity with HR processes across the employee lifecycle (hire-to-retire).
- Experience or strong familiarity with SAP SuccessFactors.
- Strong communication and stakeholder management skills in a multi-country environment.
- Ability to translate business needs into structured outputs (reporting, requirements, documentation).
- Strong documentation skills and attention to detail.
- Fluent English (written and spoken).
- Experience supporting HR system implementations or process improvements.
- Exposure to working with HR and IT teams in a project or operational setting.
- Understanding of data validation, governance, and reporting best practices.
- Exposure to operational systems and KPIs in BPO/contact centre environments.
- Strong proficiency in Microsoft Excel and Microsoft Office tools.
- Experience with business intelligence or reporting tools (e.g., Power BI or equivalent).
Business Insights & Enablement Analyst in London employer: Sitel Corp.
Foundever® is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As part of a global leader in the customer experience industry, employees benefit from innovative training opportunities, collaborative teamwork, and the chance to make a meaningful impact on both client and employee experiences. Located in a vibrant environment, the company fosters a sense of purpose and connection, ensuring that every team member feels valued and empowered to contribute to transformative change.
StudySmarter Expert Advice🤫
We think this is how you could land Business Insights & Enablement Analyst in London
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Sitel Corp.!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Insights & Enablement Analyst in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Sitel Corp., tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Sitel Corp.
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Sitel Corp.’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
