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For Companies At a Glance
- Tasks: Drive revenue growth by identifying and closing new business opportunities in BPO and Digital Operations.
- Company: Foundever® is a next-gen leader in customer experience with a global workforce.
- Benefits: Competitive pay, comprehensive benefits, remote work options, and professional development opportunities.
- Why this job: Join a dynamic team and make a real impact on innovative customer experiences.
- Qualifications: 10+ years in sales, proven track record in driving growth, and strong negotiation skills.
- Other info: Enjoy a supportive environment where your ideas matter and career growth is encouraged.
The predicted salary is between 43200 - 72000 £ per year.
Foundever® is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across +45 countries. Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters.
The Business Development Director will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within the BPO and Digital Operations space. This role requires a strategic, hands-on sales leader with deep experience selling complex services to CxO stakeholders in fast-paced, high-growth environments.
Key Responsibilities
- Drive new business acquisition and revenue growth across BPO and Digital Operations offerings, including CX, Analytics, and related services.
- Own the end-to-end sales lifecycle: lead identification, opportunity qualification, solution scoping, deal shaping, commercial negotiation, and closure.
- Build and scale channel routes to market, including partnerships, alliances, and indirect sales models, particularly in young or high-growth organizations.
- Engage and influence CxO-level stakeholders to position value-led, outcome-driven solutions.
- Develop tailored client proposals, including RFP and RFI responses, ensuring commercial viability and alignment with client objectives.
- Collaborate closely with delivery, solutioning, finance, and legal teams to design compelling, executable solutions.
- Create structure in a dynamic environment by managing multiple priorities, pipelines, and stakeholders simultaneously.
- Maintain a strong understanding of market trends, competitor landscape, and emerging opportunities within Financial Services and Technology sectors.
- Accurately forecast pipeline and revenue, ensuring disciplined CRM and reporting practices.
Required Experience & Qualifications
- 10+ years of experience in Sales and Business Development within BPO, Digital Operations, or related services.
- Proven success in driving growth and consistently exceeding revenue targets.
- Strong experience selling complex, multi-year, multi-service engagements.
- Demonstrated ability to build and execute routes to market in high-growth or early-stage organizations.
- Deep expertise in strategic sales, including negotiation and influence at the CxO level.
- Hands-on experience managing the full sales cycle, from deal origination through closure.
- Strong background in developing client proposals, RFPs, and RFIs.
- Excellent communication, presentation, and stakeholder management skills.
- Preferred experience selling into Financial Services and Technology verticals.
- Comfortable operating in a fast-paced, ambiguous environment with a “roll-up-your-sleeves” mindset.
Our Offer
- Competitive compensation and comprehensive benefits.
- A dynamic work environment where your ideas are heard, and you have a direct impact on the company's success.
- Opportunities for further education and professional development.
- A dedicated and supportive team focused on achieving success together.
- Fully remote or hybrid working is available.
Business Development Director in London employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that Business Development Director role.
✨Tip Number 2
Research is key! Dive deep into Foundever® and understand their services and values. When you know what they stand for, you can tailor your pitch to show how you can drive revenue growth in line with their goals.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in driving complex sales and exceeding targets. Use real examples to showcase your skills in engaging CxO stakeholders and closing deals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Foundever® team and contributing to their mission.
We think you need these skills to ace Business Development Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Development Director role. Highlight your experience in BPO and Digital Operations, and show us how you've driven revenue growth in similar environments.
Showcase Your Achievements: We want to see your success stories! Include specific examples of how you've exceeded revenue targets and managed complex sales cycles. Numbers speak volumes, so don’t shy away from sharing impressive stats.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sitel Corp.
✨Know Your Numbers
Before the interview, brush up on your past sales achievements. Be ready to discuss specific revenue targets you've exceeded and how you did it. Foundever® values data-driven results, so having concrete examples will show you're the right fit for driving growth.
✨Understand the Market
Familiarise yourself with the latest trends in BPO and Digital Operations, especially within Financial Services and Technology. Being able to discuss current market dynamics and how they impact potential clients will demonstrate your strategic thinking and industry knowledge.
✨Tailor Your Approach
Prepare to discuss how you would develop tailored client proposals. Think about how you can align Foundever®'s offerings with client objectives. Showing that you can create value-led solutions will resonate well with the interviewers.
✨Engage with CxO Insights
Practice articulating how you would engage and influence CxO-level stakeholders. Use examples from your experience where you've successfully navigated complex negotiations. This will highlight your ability to operate at a high level and manage relationships effectively.
