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- Tasks: Lead teams to deliver exceptional service for a major fintech client.
- Company: Global leader in customer experience with a focus on innovation.
- Benefits: Permanent full-time contract with a competitive salary and hybrid work model.
- Why this job: Make a real impact in fintech while developing your leadership skills.
- Qualifications: 2+ years in operations management and strong leadership abilities.
- Other info: Join a dynamic team in Kingston with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A global leader in customer experience is seeking an Operations Manager to oversee service delivery for a major fintech client. In this role, you will lead teams to achieve business objectives, conduct performance reviews, manage budgets, and maintain client satisfaction.
The ideal candidate will have at least 2 years of experience in operations management within a contact centre and possess strong leadership skills. This position is located in Kingston and offers a permanent full-time contract with a competitive salary.
Fintech Operations Manager — Client Delivery (Hybrid) in Kingston employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Operations Manager — Client Delivery (Hybrid) in Kingston
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how your experience can help them succeed. This shows you're not just another candidate; you're genuinely interested in making an impact.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams to success in previous roles. Highlighting your achievements will demonstrate that you have what it takes to manage operations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Fintech Operations Manager — Client Delivery (Hybrid) in Kingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fintech Operations Manager role. Highlight your experience in operations management and any relevant achievements that showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams and delivered results in a contact centre environment. Let us know what makes you tick!
Showcase Your Client Management Skills: Since client satisfaction is key, make sure to highlight any experience you have in managing client relationships. We love to see how you've gone above and beyond to ensure clients are happy and their needs are met. This will definitely catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Sitel Corp.
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and challenges in the fintech industry. Being able to discuss current events or innovations will show that you're not just a candidate, but someone genuinely interested in the field.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Think about times when you motivated your team, resolved conflicts, or achieved business objectives. This will help demonstrate your capability as an Operations Manager.
✨Understand Client Delivery
Familiarise yourself with what client delivery means in the context of operations management. Be ready to discuss strategies you've used to maintain client satisfaction and how you would approach service delivery for a major fintech client.
✨Budget Management Know-How
Since managing budgets is part of the role, be prepared to talk about your experience with budget oversight. Bring examples of how you've managed costs effectively while still achieving operational goals.
