At a Glance
- Tasks: Support customers using QuickBooks, ensuring they have an amazing experience.
- Company: Join Foundever® and Intuit, leaders in customer experience and fintech.
- Benefits: Enjoy a competitive salary, flexible working, and employee rewards.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Make a real impact by helping small businesses thrive with your expertise.
- Qualifications: Experience in customer service is a plus; passion for helping others is essential.
The predicted salary is between 24000 - 32000 £ per year.
Foundever® and Intuit are excited to recruit for a Customer Success Expert at our location in Kingston upon Thames, just a few minutes’ walk from Kingston train station and the town’s shops, cafes and riverside. If you’re seeking a new challenge that offers real career growth and a great work-life balance, and you have experience working in a contact centre, this could be the perfect opportunity for you.
Salary: £28,002.00 per annum, paid monthly
Opening Hours: Shifts between Monday to Friday, 08:00 to 19:00 (no weekends)
Benefits: Salary advance scheme, employee rewards platform, hybrid working opportunities
Contract Type: Permanent, full-time (37.5 hours per week)
Training: 4 weeks, fully paid
Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ
Start Date: Friday, 29 February 2026
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Success Expert with Foundever® and Intuit, you’ll provide software and sales support to accountants, small business owners, and self‑employed individuals using the QuickBooks product in the UK. Your role will be pivotal in delivering an outstanding customer experience for users of Intuit QuickBooks, empowering them to use their suite of online products in the most optimal way. As an Expert, you’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction. Having an existing understanding of accounting software is an advantage, but not essential.
What skills will I need?
- Customer-Obsessed: You have a natural enthusiasm for every customer, every time.
- Growth-Oriented: You can identify opportunities for up- and cross‑selling where appropriate.
- Excellent Communicator: You communicate clearly and concisely, with the ability to translate complex ideas into simple, easy‑to‑understand language.
- Problem Solver: You can quickly identify and resolve customer issues or complaints.
- Adaptability: You adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed.
- Team Player: You thrive working as part of a team, with colleagues and other support teams towards mutual goals.
Who are Foundever® and Intuit?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for over 800 of the world’s leading digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from you! Plus, for those aspiring to build a career in customer experience, you’ll be intrigued to discover that Foundever® is a place where 84% of people grow.
How to apply:
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch. If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in‑house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your problem‑solving abilities and how you may approach some customer scenarios.
- Interview and Roleplay: Attend an in‑person interview and telephone roleplay with our Hiring Team.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the ‘Apply now’ button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise stated. Your data will be retained only for as long as permitted by UK legislation and then destroyed.
Customer Success Expert - Fintech in Kingston employer: Sitel Corp.
Sitel Corp. is an excellent employer that fosters a supportive and dynamic work culture, offering full training and career progression opportunities for its employees. Working remotely allows for flexibility while being part of an award-winning team dedicated to delivering exceptional customer service for Citibank Real Estate Services. With a focus on employee growth and development, Sitel Corp. ensures that every team member can thrive in their role and contribute meaningfully to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Expert - Fintech in Kingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sitel Corp.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sitel Corp. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Expert - Fintech in Kingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sitel Corp.:Your cover letter is your chance to shine! Tell us why you want to work at Sitel Corp. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sitel Corp.!
How to prepare for a job interview at Sitel Corp.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
