At a Glance
- Tasks: Support customers using QuickBooks, ensuring they have an amazing experience.
- Company: Join Foundever® and Intuit, leaders in customer experience and fintech.
- Benefits: Enjoy a competitive salary, flexible working, and employee rewards.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Make a real impact by helping small businesses thrive with your expertise.
- Qualifications: Experience in customer service is a plus; passion for helping others is essential.
The predicted salary is between 24000 - 32000 £ per year.
Foundever® and Intuit are excited to recruit for a Customer Success Expert at our location in Kingston upon Thames, just a few minutes’ walk from Kingston train station and the town’s shops, cafes and riverside. If you’re seeking a new challenge that offers real career growth and a great work-life balance, and you have experience working in a contact centre, this could be the perfect opportunity for you.
Salary: £28,002.00 per annum, paid monthly
Opening Hours: Shifts between Monday to Friday, 08:00 to 19:00 (no weekends)
Benefits: Salary advance scheme, employee rewards platform, hybrid working opportunities
Contract Type: Permanent, full-time (37.5 hours per week)
Training: 4 weeks, fully paid
Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ
Start Date: Friday, 29 February 2026
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Success Expert with Foundever® and Intuit, you’ll provide software and sales support to accountants, small business owners, and self‑employed individuals using the QuickBooks product in the UK. Your role will be pivotal in delivering an outstanding customer experience for users of Intuit QuickBooks, empowering them to use their suite of online products in the most optimal way. As an Expert, you’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction. Having an existing understanding of accounting software is an advantage, but not essential.
What skills will I need?
- Customer-Obsessed: You have a natural enthusiasm for every customer, every time.
- Growth-Oriented: You can identify opportunities for up- and cross‑selling where appropriate.
- Excellent Communicator: You communicate clearly and concisely, with the ability to translate complex ideas into simple, easy‑to‑understand language.
- Problem Solver: You can quickly identify and resolve customer issues or complaints.
- Adaptability: You adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed.
- Team Player: You thrive working as part of a team, with colleagues and other support teams towards mutual goals.
Who are Foundever® and Intuit?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for over 800 of the world’s leading digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from you! Plus, for those aspiring to build a career in customer experience, you’ll be intrigued to discover that Foundever® is a place where 84% of people grow.
How to apply:
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch. If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in‑house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your problem‑solving abilities and how you may approach some customer scenarios.
- Interview and Roleplay: Attend an in‑person interview and telephone roleplay with our Hiring Team.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the ‘Apply now’ button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise stated. Your data will be retained only for as long as permitted by UK legislation and then destroyed.
Customer Success Expert - Fintech in Kingston employer: Sitel Corp.
Sitel Corp. is an excellent employer that fosters a supportive and dynamic work culture, offering full training and career progression opportunities for its employees. Working remotely allows for flexibility while being part of an award-winning team dedicated to delivering exceptional customer service for Citibank Real Estate Services. With a focus on employee growth and development, Sitel Corp. ensures that every team member can thrive in their role and contribute meaningfully to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Expert - Fintech in Kingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foundever® and Intuit. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Roleplay common customer scenarios with a friend or family member. This will help you feel more confident during the interview and demonstrate your problem-solving skills effectively.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Show your passion for customer success and how you can contribute to creating a positive experience for customers. Let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role. Don’t forget to follow up if you haven’t heard back after a week or so!
We think you need these skills to ace Customer Success Expert - Fintech in Kingston
Some tips for your application 🫡
Show Your Customer Obsession:Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Keep It Clear and Concise:When writing your application, remember to communicate clearly. Use simple language to explain your experiences and skills, just like you would when helping a customer understand something complex.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and attributes mentioned in the job description. We love seeing candidates who take this extra step.
Apply Through Our Website:Remember, the best way to apply is through our website. Click that ‘Apply now’ button and let us know why you’d be a great fit for the Customer Success Expert role!
How to prepare for a job interview at Sitel Corp.
✨Know Your Customer Success Basics
Before the interview, brush up on customer success principles, especially in the fintech space. Understand how software like QuickBooks can help small businesses thrive. This knowledge will show your enthusiasm and readiness to support customers effectively.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer’s questions. Reflect back what you hear and ask clarifying questions. This will highlight your ability to understand customer needs, a key trait for a Customer Success Expert.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will illustrate your problem-solving abilities and adaptability, which are crucial for this role.
✨Emphasise Teamwork
Be ready to discuss your experience working in teams. Share specific instances where collaboration led to successful outcomes. Foundever® values team players, so showing that you thrive in a collaborative environment will resonate well with the interviewers.
