At a Glance
- Tasks: Monitor live call volumes and optimise schedules for a major fintech client.
- Company: Join Foundever®, a leader in innovative customer service solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting career path with a focus on collaboration and innovation.
- Why this job: Be part of a dynamic team that drives real-time solutions in a fast-paced environment.
- Qualifications: Strong analytical skills and experience with IEX, Verit, or Blue preferred.
The predicted salary is between 31500 - 38500 £ per year.
Foundever® is seeking a Real-Time Analyst to support a major fintech client from our Kingston upon Thames site.
You will monitor live call volumes, optimize schedules and maintain shifts, leave, overtime, and swaps in line with policy.
You will actively monitor adherence, forecast demand, and collaborate with scheduling teams to deliver innovative solutions that keep service levels high.
The role requires strong analytical and communication skills and familiarity with IEX (Nice), Verit, and Blue
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