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For Companies At a Glance
- Tasks: Manage customer renewals and upsell products through calls and emails in English and Italian.
- Company: Join Foundever®, a global leader in customer experience with a supportive culture.
- Benefits: Competitive salary, quarterly commission, and fully paid training.
- Why this job: Make a real impact while working from home and growing your career.
- Qualifications: Sales experience and fluency in English and Italian are essential.
- Other info: Enjoy a balanced work-life and be part of a diverse team.
The predicted salary is between 23900 - 27900 £ per year.
Salary: £27,943.50 per annum, paid monthly in arrears, plus quarterly commission (between £7,000-9,000 OTE)
Location: Home-based, UK (working only from the UK is permitted)
Working Hours: Monday to Friday, 08:00 to 16:00
Contract Type: Permanent, full-time (37.5 hours per week)
Training: 5 days (fully paid)
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Renewals Agent with Foundever®, you will manage existing multi-country and UK customers for our Client, proactively promoting and renewing existing contracts, and upselling to them. Your day-to-day role will be handling both English and Italian customers. The aim of the role is to inform customers of their renewal date and promote products and licence services through outbound and inbound telephone sales calls and emails. You will also process orders through Salesforce keeping records of customer interactions and transactions.
Primary Responsibilities
- Liaising with end users in English and Italian (written and spoken).
- Supply high-quality service in accordance with given processes and procedures.
- Informing customers effectively, through the use of active listening, questioning, soft skills, and techniques.
- Establish and develop excellent quality relationships with existing business and customers as well as other parts of the organisation.
- Ensure that the customer is provided with the correct information in an efficient and timely manner.
- Executing renewals of expiring maintenance and annual licence agreements.
- Obtain orders and up-selling to generate new licence opportunities.
- Planning and organising the sales pipeline.
- Generate quotations through Salesforce.
- Submit orders by referring to updated price lists and product codes.
- Track and maintain records on customer sales through Salesforce.
Why work at Foundever®?
At Foundever®, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments. Whatever your length of time with us, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career. If you would like the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from YOU!
Your Profile and Experience
- Sales experience within a telesales environment is essential.
- Fluent in both English and Italian (spoken, written, reading) is essential.
- Ability to identify sales opportunities & establish customer needs.
- Ability to articulate features, benefits and recommendations to suit customer needs.
- Excellent verbal and written communication skills, with emphasis on being able to verbally communicate with a diverse group of customers.
- Excellent organisational and time management skills are essential in order to handle the busy and varied workload.
- Strong interpersonal skills, with a positive, pleasant and focused attitude being essential.
- Knowledge of Windows, MS Office and Mac operating systems.
- Highly motivated and target-driven.
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Apply Now! We look forward to reviewing your application. Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as permitted by UK legislation and then destroyed.
Italian Speaking Telesales Advisor employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Speaking Telesales Advisor
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues who might know someone at Foundever®. A personal connection can make all the difference in landing that interview.
✨Tip Number 2
Practice makes perfect! Brush up on your sales pitch and be ready to showcase your skills in both English and Italian. Role-play with a friend or record yourself to see how you come across.
✨Tip Number 3
Research is key! Familiarise yourself with Foundever® and their services. Knowing their products inside out will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Foundever® team!
We think you need these skills to ace Italian Speaking Telesales Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since you'll be dealing with both English and Italian customers, make sure to highlight your fluency in both languages. Use examples in your application that showcase your ability to communicate effectively in both tongues.
Tailor Your Experience: We want to see how your previous sales experience relates to this role. Be specific about your telesales background and any achievements you've had in upselling or managing customer relationships. This will help us see you as a perfect fit!
Be Personable: Your application should reflect your personality! We value strong interpersonal skills, so let your friendly and positive attitude shine through in your writing. A touch of warmth can go a long way in making your application stand out.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Foundever® and what we stand for.
How to prepare for a job interview at Sitel Corp.
✨Brush Up on Your Sales Skills
Since this role is all about telesales, make sure you’re familiar with common sales techniques and strategies. Practice articulating features and benefits of products, as you'll need to demonstrate your ability to identify customer needs and upsell effectively during the interview.
✨Show Off Your Language Skills
Fluency in both English and Italian is essential for this position. Prepare to showcase your language skills by practicing common phrases or scenarios you might encounter while speaking with customers. This will help you feel more confident and demonstrate your capability to handle bilingual interactions.
✨Know Your Salesforce Basics
Familiarise yourself with Salesforce, as it’s a key tool for this role. Understand how to track customer interactions and process orders. If you can, try to get some hands-on experience or watch tutorials online to brush up on your knowledge before the interview.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and ability to handle various customer situations. Think of examples from your past experiences where you’ve successfully managed customer relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
