Insights & Analytics Lead for CX & Revenue

Insights & Analytics Lead for CX & Revenue

Full-Time 50000 - 65000 £ / year (est.) No working from home possible
Sitel Corp.

At a Glance

  • Tasks: Lead analytics projects to enhance customer experiences and drive revenue growth.
  • Company: Join Foundever, a leader in customer experience and analytics.
  • Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
  • Other info: Dynamic role with the chance to work across English-speaking markets.
  • Why this job: Make a real impact by optimising processes and collaborating with top stakeholders.
  • Qualifications: 3+ years in analytics, with experience in contact centre data and dashboard design.

The predicted salary is between 50000 - 65000 £ per year.

Foundever is seeking an Analytics Consultant to bolster analytics and insight programs across English-speaking markets. You will combine industry knowledge with technical chops to optimise processes, enhance customer experiences and grow revenue, working with internal and client teams.

With 3+ years in analytics (and 2+ years with contact centre data), you’ll lead insights, design dashboards in Power BI, and collaborate with stakeholders up to C-suite to drive measurable outcomes.

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Insights & Analytics Lead for CX & Revenue employer: Sitel Corp.

Sitel Corp. is an excellent employer that fosters a supportive and dynamic work culture, offering full training and career progression opportunities for its employees. Working remotely allows for flexibility while being part of an award-winning team dedicated to delivering exceptional customer service for Citibank Real Estate Services. With a focus on employee growth and development, Sitel Corp. ensures that every team member can thrive in their role and contribute meaningfully to the company's success.

Sitel Corp.

Contact Details:

Sitel Corp. Recruitment Team

We think you need these skills to ace Insights & Analytics Lead for CX & Revenue

Analytics
Contact Centre Data Analysis
Power BI
Stakeholder Collaboration
Dashboard Design
Customer Experience Optimisation
Revenue Growth Strategies