At a Glance
- Tasks: Provide top-notch customer service in German and English from the comfort of your home.
- Company: Join Foundever®, a global leader in customer experience with a vibrant culture.
- Benefits: Enjoy a competitive salary, recognition platform, and opportunities for career progression.
- Other info: Flexible work-from-home role with a focus on personal growth and team collaboration.
- Why this job: Make a real impact while working with renowned brands in a supportive environment.
- Qualifications: Fluent in German and English with excellent communication and customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Key Details
- Basic Salary: £24,784.50 per annum, paid monthly
- Benefits: Employee recognition platform, progression opportunities, and an award-winning culture!
- Working Hours: Monday to Friday 08:00 – 16:30
- Contract Type: Temporary (3 month contract), Full time (37.5 hours per week)
- Location: Work from Home, UK-based only
- Start Date: ASAP
Are you customer-obsessed and ready to take the next step to grow your career? Foundever® is looking for a German Speaking Customer Service Representative to join our team, working on behalf of our Client! Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Service Representative with Foundever®, you’ll deliver professional, timely, and accurate support for our client. Using telephone and email, the aim of your job is to effectively use your excellent customer service skills to deliver friendly and knowledgeable product information to our end users. You will advise them on procedures to give the best resolution. You will work as part of a multilingual team, using your German and English language skills to support customers.
Primary Responsibilities
- Play an integral role in delivering a superior customer service experience through various channels.
- Respond to enquiries by phone and email in both German and English, ensuring care and efficiency and within the given timescales.
- Develop and maintain a full knowledge of Client products and services.
- Take responsibility to investigate or escalate to a senior member of staff as required.
- Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures.
- Consult product manuals and knowledge bases, advising customers of appropriate options and solutions.
- Act as a representative for the company, providing first class support.
- Provide feedback upon resolving incidents by looking at the root cause of the issue and suggest process/procedure improvements where possible.
What skills and experience will I need to succeed?
You could be a great fit for this role if you have:
- Excellent communication skills (verbal and written) to a fluent standard of English and German, with an ability to personalise communications.
- Previous customer service experience in a contact centre is highly advantageous.
- Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey.
- Strong organisational skills with the ability to prioritise tasks.
- Good computer literacy with working knowledge of Microsoft Office.
- Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard.
- Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines.
- Ability to work flexibly as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience.
- Self-motivated and proactive, must be prepared to investigate and liaise with internal and external operations to resolve cases.
Who is Foundever®?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever®?
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments. If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from you! Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.
Work from Home requirements
This role is only offered on a Work from Home basis, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements:
- You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported).
- You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise.
- This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech).
- You must also not use any pen/paper or any writing materials.
- No other people, such as dependants can be in the same room during working hours.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Edinburgh@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever® and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
German Temporary Customer Service Representative employer: Sitel Corp.
Sitel Corp. is an excellent employer that fosters a supportive and dynamic work culture, offering full training and career progression opportunities for its employees. Working remotely allows for flexibility while being part of an award-winning team dedicated to delivering exceptional customer service for Citibank Real Estate Services. With a focus on employee growth and development, Sitel Corp. ensures that every team member can thrive in their role and contribute meaningfully to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land German Temporary Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sitel Corp.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sitel Corp. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German Temporary Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sitel Corp.:Your cover letter is your chance to shine! Tell us why you want to work at Sitel Corp. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sitel Corp.!
How to prepare for a job interview at Sitel Corp.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
