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- Tasks: Provide exceptional customer support in French for a leading gift card provider.
- Company: Join Foundever®, a global leader in customer experience.
- Benefits: Competitive salary, flexible part-time hours, and fully paid training.
- Why this job: Make a positive impact while working from home with a supportive team.
- Qualifications: Fluent in French and English, with previous customer service experience.
- Other info: Great career growth opportunities in a diverse and inclusive environment.
The predicted salary is between 17847 - 26770 £ per year.
Salary: £23,809.50 per annum, paid monthly
Working Hours: Saturday and Sunday, 08:30 to 23:00 (rotational shifts)
Contract Type: Permanent, part-time (15 hours per week)
Training: 2 weeks, fully paid (training is during weekdays)
Location: Work from Home, UK-based only
Start Date: ASAP
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Service Representative with Foundever®, you’ll provide exceptional customer support for our clients. Primarily supporting one of our gift card provider clients by helping customers with their balance enquiries by telephone in the French language; you may also support other clients as required. With our comprehensive training behind you, you’ll handle each interaction with professionalism, empathy and efficiency, always aiming for first-contact resolution and an outstanding customer experience.
What skills and experience will I need to succeed?
- Experience: Previous customer service experience, ideally within a contact centre
- Language: Fluent in both French and English (oral, listening, and written/reading)
- Customer-Obsessed: Understanding, empathetic and passionate about delivering an exceptional customer experience every time
- Communication Skills: Impeccable oral and written communication skills, with the ability to actively listen to customers
Who are Foundever®?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from you!
Plus, for those aspiring to build a career in customer experience, you’ll be intrigued to discover that Foundever® is a place where 84% of people grow.
How to apply:
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…
If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your French skills, problem-solving abilities and how you may approach some real-world customer scenarios.
- Interview: Attend a competency-based interview with our Hiring Team via video call.
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at UKjobs@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
French Speaking Customer Service Representative (Part-time) employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Representative (Part-time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foundever® and their customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your French! Since this role requires fluent communication in French, brush up on your language skills. Try role-playing common customer service scenarios with a friend or even in front of a mirror to build confidence.
✨Tip Number 3
Be ready to showcase your empathy! During the interview, share examples of how you've handled difficult customer situations in the past. Highlight your ability to listen actively and resolve issues effectively.
✨Tip Number 4
Apply through our website! We want to hear from you directly, so make sure to hit that 'Apply now' button. It’s the best way to ensure your application gets noticed and you can start your journey with us!
We think you need these skills to ace French Speaking Customer Service Representative (Part-time)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills in your application. Use clear and concise language to demonstrate your communication prowess right from the start!
Tailor Your Experience: We want to see how your previous customer service experience aligns with what we do. Be specific about your past roles and how they’ve prepared you for this position. The more relevant, the better!
Be Personable: Remember, we’re all about exceptional customer experiences! Let your personality shine through in your application. A friendly tone can go a long way in showing us you’re a great fit for our team.
Apply Through Our Website: Don’t forget to hit that ‘Apply now’ button on our advert! It’s the only way we’ll consider your application, so make sure you follow the process to get your foot in the door with us.
How to prepare for a job interview at Sitel Corp.
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with Foundever® and their approach to customer service. Understanding their values and how they prioritise customer experience will help you align your answers with what they’re looking for.
✨Prepare for Competency Questions
Expect competency-based questions that assess your customer service skills. Think of specific examples from your past experiences where you demonstrated empathy, problem-solving, and effective communication.
✨Show Your Passion for Customer Service
During the interview, convey your enthusiasm for helping customers. Share stories that highlight your dedication to providing exceptional service and how you’ve gone above and beyond in previous roles.
