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- Tasks: Help customers with their queries and resolve product issues in French.
- Company: Join Foundever®, a global leader in customer experience.
- Benefits: Enjoy a competitive salary, remote work, and real career progression.
- Why this job: Make a positive impact on customers' eye health while growing your skills.
- Qualifications: Fluent in French and English, with customer service experience preferred.
- Other info: Be part of a supportive culture with excellent growth opportunities.
The predicted salary is between 21000 - 30000 £ per year.
Basic Salary: £25,214 per annum, paid monthly
Benefits: Access to Stream – our salary advance partner, real progression opportunities, and an award‑winning culture!
Location: Work from Home / Remote (UK‑based only)
Working Hours: Monday to Friday, 08:00 to 17:30 (no weekends!)
Contract Duration: Permanent, full-time (37.5 hours per week)
Training: 4 weeks (fully paid)
Are you customer‑obsessed and eager to take the next step to grow your career? Foundever® is looking for a French‑Speaking Customer Service Representative to join our vibrant team working with our Client who provides contact lenses to customers across the European market.
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
In this role, you will be responsible for communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved. You will also be handling any issues and complaints about the products via different channels; emails and calls covering the whole EMEA Market.
The team you'll be part of receives inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe.
Who will I be helping?
You will support healthcare professionals, patients, and customers across the European market who rely on vision care products – whether they're seeking technical guidance, resolving product issues, or raising concerns, your role is critical to ensuring their experience reflects the same quality and care that define our client's commitment to eye health and wellbeing.
What skills and experience will I need to succeed?
- French Speaker: You will need to be fluent in French and English, both spoken and written
- Customer Service Whiz: Proven customer service experience in a fast‑paced, customer‑focused environment (contact centre experience is preferred)
- Tech‑Savvy Professional: High PC literacy, including proficiency in Microsoft Outlook, SAP, and CRM systems
- Team Player: Team‑oriented, collaborative, and supportive of shared goals with a positive "can‑do" attitude
- Quality‑Driven: High integrity, personal responsibility, and commitment to delivering quality outcomes
- Problem Solver: Strong prioritisation, decision‑making, and problem‑solving skills, recognising when to seek guidance
- Quick Learner: Able to quickly absorb and respond to information, staying current with relevant professional or technical developments
How to apply
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…
If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with our in‑house recruitment team, who will share more about the role, our business and our Client, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your French language skills, problem‑solving abilities and how you may approach some real‑world customer scenarios.
- Interview: Attend a competency‑based interview with our Hiring Team via a Microsoft Teams video call.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the ‘Apply now’ button on this advert. Any applications sent to this email address will not be considered.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
French-Speaking Customer Service Representative employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Service Representative
✨Tip Number 1
Get your game face on for that intro call! This is your chance to shine and show off your customer service skills. Be ready to chat about your experience and ask questions about the role – it shows you're genuinely interested!
✨Tip Number 2
Nail that online assessment! Brush up on your French language skills and think through some common customer scenarios. It’s all about showing how you’d handle real-life situations, so practice makes perfect!
✨Tip Number 3
When it comes to the interview, be yourself! They want to see your personality and how you fit into their vibrant team. Share your problem-solving stories and demonstrate that 'can-do' attitude they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process smooth and easy for you, so let’s get you on board!
We think you need these skills to ace French-Speaking Customer Service Representative
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about communicating in French, make sure to highlight your language skills right from the start. Use clear and concise language in your application to demonstrate your fluency in both French and English.
Tailor Your Experience: We want to see how your past experiences align with what we're looking for. Be specific about your customer service experience, especially if you've worked in a fast-paced environment. Share examples that showcase your problem-solving skills and tech-savviness!
Be Yourself: Let your personality shine through! We’re all about a positive 'can-do' attitude, so don’t be afraid to show us who you are. A bit of enthusiasm can go a long way in making your application stand out.
Apply Through Our Website: Remember, the best way to apply is through our website. Click that ‘Apply now’ button and follow the steps. It’s super easy, and we can’t wait to hear from you!
How to prepare for a job interview at Sitel Corp.
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try having conversations with friends or using language apps to boost your confidence in speaking and understanding.
✨Know the Company Inside Out
Research Foundever® and their client’s vision care products. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role.
✨Prepare for Customer Scenarios
Think of examples from your past customer service experiences where you solved problems or handled complaints effectively. Be ready to discuss these during the interview, as they’ll want to see how you approach real-world situations.
✨Show Off Your Tech Skills
Familiarise yourself with common CRM systems and Microsoft Outlook, as these are essential for the role. If you have experience with similar tools, be sure to mention it, as it demonstrates your tech-savviness and readiness to hit the ground running.
