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- Tasks: Support customers using accounting software, ensuring a positive experience and resolving issues.
- Company: Foundever partners with Intuit Quickbooks, a leading fintech brand, to enhance customer success.
- Benefits: Enjoy a competitive salary, work-life balance, and opportunities for career growth in a supportive culture.
- Why this job: Join a dynamic team where 84% of employees grow their careers while making a positive community impact.
- Qualifications: Experience in contact centres is preferred; strong communication and problem-solving skills are essential.
- Other info: Full training provided, with a permanent contract and flexible working hours.
The predicted salary is between 28002 - 28002 £ per year.
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Do you have experience working in a contact centre? Are you seeking a new challenge that offers real career growth and a great work-life balance? Foundever and Intuit Quickbooks are excited to recruit for a Customer Success Expert at our location in Kingston upon Thames!
Salary: £28,002 per annum, paid monthly
Opening Hours: Monday to Friday, 08:00 to 20:00
Contract Type: Permanent, full-time (37.5 hours per week)
Training: 4 weeks, fully paid
Location : Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ
Start Date: Autumn 2025
Role Overview
As a Customer Success Expert with Foundever, you will represent one of the world’s leading fintech brands, Intuit Quickbooks. In the role, you provide software and sales support to accountants, small business owners, and self-employed individuals in the UK.
You will be pivotal in delivering an awesome product and service experience for our client’s customers using a suite of online products in the most optimal way. You’ll be a customer ambassador who lives and breathes our values and is passionate about creating a uniquely positive experience while reducing customer friction.
You’ll have a customer-backed mindset, combined with strong problem-solving abilities and empathy to deliver an unrivalled experience that reinforces customer love for our client’s products and help to actively recommend them to others.
As part of the role, you will be handling enquiries from customers who use our client’s accounting software. Having an existing understanding of accounting software is an advantage, but not essential.
Who are we looking for?
We are looking for individuals with a background in contact centres, who are passionate about delivering an exceptional customer experience every time. Previous experience in a sales role is highly advantageous, but not a requirement.
You could be a great fit for this role if you possess these skills and traits:
- Customer-Obsessed: Drive to provide an excellent customer experience, with the ability to identify opportunities for up/cross-selling where appropriate
- Excellent Communicator: Ability to clearly and effectively communicate with customers both written and verbally in English
- Active Listener : Attentively listen to customers and understand their needs and concerns
- Problem Solver : Ability to quickly identify and resolve customer issues or complaints
- Adaptability : Ability to handle a wide variety of customer interactions, adjusting communication styles as necessary
- Team Player: Work effectively with colleagues and other support teams
Why work for Foundever?
At Foundever, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way tocreate your best moments.
If you would like to have the opportunity to work with our varied and well-known brands; would like to be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and have a balanced work-life pattern and competitive salary, then we want to hear fromYOU!
Plus, for those aspiring to build a career in customer experience, you\’ll be intrigued to discover that Foundever is a place where 84% of people grow.
Application Process
Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…
If your application is shortlisted, you can look forward to experiencing the following journey with us:
- Intro Call: Meet with Elliott, our in-house recruiter, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and simple online assessment, designed to test your problem-solving abilities and how you may approach some real-world customer scenarios.
- Interview and Roleplay: Attend an in-person interview and telephone roleplay with our Hiring Team.
Apply Now! We look forward to reviewing your application.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
foundever.com | Create connection. Value conversation.
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Customer Success Expert - Fintech employer: Sitel Corp.
Contact Detail:
Sitel Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Expert - Fintech
✨Tip Number 1
Familiarise yourself with Intuit Quickbooks and its features. Understanding the software will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your communication skills. Since you'll be interacting with customers regularly, practice clear and concise communication, both verbally and in writing, to ensure you can convey information effectively.
✨Tip Number 3
Prepare for roleplay scenarios that may come up during the interview process. Think about common customer issues and how you would handle them, showcasing your problem-solving abilities and empathy.
✨Tip Number 4
Showcase your adaptability by being ready to discuss past experiences where you've successfully adjusted your communication style to meet different customer needs. This will highlight your ability to thrive in a dynamic environment.
We think you need these skills to ace Customer Success Expert - Fintech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centres and customer service. Emphasise any skills that align with the job description, such as problem-solving, communication, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the fintech industry. Mention specific experiences where you delivered exceptional customer service or resolved complex issues.
Showcase Relevant Skills: In your application, clearly demonstrate your customer-obsessed mindset and ability to communicate effectively. Use examples from previous roles to illustrate how you've successfully handled customer interactions.
Prepare for Assessments: Familiarise yourself with common customer service scenarios and practice your problem-solving skills. This will help you perform well in the online assessment and roleplay during the interview process.
How to prepare for a job interview at Sitel Corp.
✨Show Your Customer Obsession
During the interview, emphasise your passion for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Active Listening Skills
Make sure to actively listen during the interview. This means not just hearing the questions but also understanding the underlying needs. Respond thoughtfully to show that you value the conversation and can empathise with customers.
✨Prepare for Roleplay Scenarios
Since the interview includes roleplay, practice common customer service scenarios beforehand. Think about how you would handle difficult situations or complaints, showcasing your problem-solving abilities and adaptability.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Use concise language and avoid jargon to ensure your points are easily understood, reflecting the communication skills required for the position.
